GRADE STD0021
LOCATION OF POSITION120 East Baltimore Street
Baltimore, Maryland 21202
Main Purpose of Job The Deputy Director of the Special Projects Unit is a highly skilled managerial position. This position assists the Benefits Administrative Division in the development, implementation, and execution of Agency policies, programs, plans, and procedures, and provides administrative oversight to ensure fiduciary obligations of the system are met.
POSITION DUTIESThis position works closely with the Director of Special Projects in providing direction, control, and program management to ensure that the unit operations meet the Agency mission statement of efficiently and effectively administering the benefits provided by retirement law and providing timely, current and correct benefit information. Responsibilities include, but are not limited to:
- Overseeing agency special projects/programs requiring the establishment of goals, standards, controls, and the management of professional, paraprofessional, technical, and/or clerical staff.
- Overseeing the disability claim process which includes implementation of processes and procedures for the intake and processing of claims.
- Acting as the liaison between the disability unit and the legal department to process claims efficiently and timely in compliance with the Annotated Code of Maryland and the Code of Maryland Regulations.
- Working with directors and supervisors to oversee the development and training of staff with regard to general technical expertise, specific enacted legislative programs, statutory changes, and established procedures across a broad range of administrative processes.
- Participating in the establishment, implementation, and revision of administrative policies and procedures regarding matters affecting the Administrative Division.
- Designing, developing, modifying and/or utilizing spreadsheets to assist in auditing and calculating payment amounts to facilitate plan administration.
- Coordinating the proper handling of complicated and/or sensitive cases brought to the attention of the Retirement Administrator by stakeholders.
- Providing direction to staff in resolving problems that require sensitivity and confidentiality.
- Formulating and implementing procedures and policies for handling complex and sensitive cases.
MINIMUM QUALIFICATIONSEducation: Possession of a Bachelor's degree from an accredited college or University.
Experience:At least five (5) years of professional work experience, including at least three (3) years of experience leading or supervising staff.
Notes: Additional experience may substitute on a year-for-year for the degree requirement.
DESIRED OR PREFERRED QUALIFICATIONSPlease note that your answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit.Preferred candidates will possess the following qualifications:
- Experience managing, coordinating, or overseeing complex programs, processes, or assignments, preferably involving retirement benefits, audits, claims, compliance, or other regulated government functions.
- Demonstrated experience supervising staff while actively managing day-to-day operations, balancing competing priorities, and ensuring work is completed accurately and timely.
- Ability to independently manage multiple projects, special assignments, and evolving responsibilities while maintaining daily operations, meeting deadlines, and collaborating with internal Agency staff and outside agencies.
- Demonstrated ability to research and resolve complex issues, review and analyze information, exercise sound judgment, and develop practical solutions to operational challenges.
- Experience in the medical or legal fields evaluating workers' compensation, personal injury claims, insurance, or medical malpractice claims.
- High level understanding of pension law, regulations, and tax law.
SELECTION PROCESSPlease make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Successful candidates will be placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
Due to the confidential nature of the work, selected candidates must undergo and pass a background check.
EXAMINATION PROCESS The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
BENEFITSSTATE OF MARYLAND BENEFITSAs an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.
• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Holidays - State employees also celebrate at least thirteen (13) holidays per year.
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.
FURTHER INSTRUCTIONSThe online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:
Maryland State Retirement and Pension Systems
Human Resources Section
120 E. Baltimore Street
Baltimore, MD 21202
ATTN: Ashley Lohr
Must be postmarked by the closing date.
Email: alohr@sra.state.md.us
PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATIONThe resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
