Business Process Analyst III

We're looking for a talented Business Process Analyst III to join ARC. In this role you will serve as the primary business analyst and day-to-day business capability lead for assigned Salesforce capabilities and supporting business processes. You will perform business analysis, business process improvement, and product ownership responsibilities to optimize business operations and deliver scalable technology solutions that improve customer experience, operational efficiency, productivity, and quality.  You will work closely with business stakeholders and technical teams to analyze business processes, identify opportunities for improvement, and translate business needs into effective technology solutions.  While Salesforce serves as the primary platform supporting assigned business capabilities, consider interactions with other enterprise systems and applications to ensure solutions align with broader business processes and organizational objectives.  You will serve as the primary liaison between business stakeholders and the delivery team, leading discovery efforts, documenting business and functional requirements, maintaining the product backlog, supporting agile delivery, coordinating user acceptance testing, and validating completed functionality.  You will partner with stakeholders throughout the solution lifecycle to ensure delivered capabilities align with business objectives and deliver measurable value.  You will  leverage Salesforce platform knowledge and perform configuration and administration activities, when appropriate, to support the timely delivery of business solutions.

• Bachelor’s Degree in Business Administration, Industrial Engineering, Operations Management or similar discipline
• 4+ years’ experience in similar role
• The ability to use qualitative and quantitative data in making fact-based decisions
• Must be able to extract objective information from large amounts of ambiguous information
• Must be able to negotiate for SME resources and manage projects with limited authority over SMEs
• Strong verbal and written communication are key in conveying findings, recommendations and project results
• Strong skills interviewing SMEs, facilitating workshops and surveying internal and external customers
• Strong knowledge of Salesforce functionality
• Ability to write clear and effective business and system (Salesforce) requirements and user stories

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offersWorkFlex. WorkFlex is ARC
  s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We
  ve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. Please click here to review our benefits on our company website.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.