2+ years in process improvement and requirements gathering
Experience with data warehousing and SDLC
Advanced Microsoft Office skills, especially Excel
Proficient in SQL and SQL Server Management Studio
Familiarity with dashboard software like Tableau or Power BI
Knowledge of Microsoft Dynamics CRM is a plus
Responsibilities
Solicit and analyze business requirements documentation
Build relationships with team members and stakeholders
Evaluate and improve existing processes using SQL and programming skills
Engage with vendors and teams to manage risks and resolve issues
Monitor multiple projects and tasks in a dynamic environment
Analyze data to identify trends and improvement opportunities
Perform data validation and user acceptance testing
Document project processes and create necessary documentation
Track project progress and maintain issue logs
Provide operational support for ad hoc projects
Support Data Governance policy implementation
Benefits
Collaborative work environment
Opportunity to impact healthcare delivery
Professional development opportunities
Engagement with diverse teams and stakeholders
Flexible work arrangements
Full Job Description
Position Summary:
As a Business Process Analyst, you will play a key and collaborative role in the delivery of powerful data-driven products that support 32BJ Health Fund's mission of providing high-quality and low-cost healthcare to its union members. The Business Process Analyst will be responsible for identify, implementing and supporting Health Fund business operations projects and processes for automation. With the Process & Quality Engineering team the Business Process Analyst will research and design new projects, prepare and present new ideas to improve current processes. This will include analyzing data to create and maintain new systems and/or streamline existing processes. This role will support additional operational and administrative needs within the team, including data analysis, data tracking, business planning and other ad hoc projects. The ideal candidate is technically savvy, highly organized, detail-oriented, able to learn quickly, flexible, and collaborative with a small but mighty team.
Primary Duties and Responsibilities:
Solicit, review, analyze, create, and upkeep business requirements documentation
Build strong working relationships with other team members, vendors, and stakeholders
Evaluate, Ideate, Develop, and Implement / Improve Health Fund existing processes and/or systems using your experience with SQL and or other programming languages
Engage vendors, stakeholders, and other teams/departments to manage risks and timely resolution of issues
Monitor and track multiple project and associated tasks simultaneously in a rapidly changing
Analyze and interpret data to identify operational trends, patterns, and quality opportunities for improvement or new processes
Perform data validation, quality review, create test cases, and perform UAT
Work collaboratively with business and support leads to map out and document project process (business requirements documents, AS-IS & TO-BE workflows, Data Flow diagrams, Solution Design Specifications, test plans, test cases, policies and procedures, job aids, etc.)
Identify and document progress updates, issues logs and other tools to ensure project run smoothly
Provide operational support to teams for ad hoc project, as needed, to ensure project deliverable are met
Support the implementation and maintenance of Data Governance policy requirements and standards for data and data systems within your domain
Create clear documentation (user guides, quick starts, schemas, and data dictionaries) of established data structures and use cases
Qualifications:
Bachelor's degree or equivalent experience
2+ years of full-time experience or demonstrated accomplishments in identifying processes and projects for improvement, leading requirements gathering & validation, and writing functional & non-functional business requirements
Prior experience with data warehousing projects and SDLC; experience with data migration projects from on-prem to cloud is highly desirable
Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, and Visio; Expert proficiency in Excel
Proficient in Structured Query Language (SQL); SQL Server Management Studio
Proficiency with using dashboards software such as Tableau, QlikView, or Power BI
Knowledge of Microsoft Dynamics CRM Platform is preferred
