YOUR ROLE Be the primary interface between customers and ST for operational communications, demand fulfillment, forecast alignment, supply execution and service performance through best-in-class customer service.
Pro-actively act as the official and reliable information source for customer demand and execution constraints.
Customer orders & executions management-Manage order lifecycle (firm orders, NRE POs, samples), including contract and pricing set up
-Maintain and optimize backlog: update requests, monitor confirmations & deliveries. Capture customer signals to improve forecast accuracy, as applicable.
-Ensure adherence to the agreed terms (RD changes, inventory control) and drive issue resolution working with divisions and supply chain organizations
-Provide the short-term manufacturing request through customer delivery forecasts, operational demand management, complimenting customer POs, as applicable.
-Achieve revenue plans by driving optimal backlog coverage, working in close partnership with the customer, sales and champions
-Support billing and shipping requirements in coordination with Finance, Logistics, and Trade Compliance
-Ensure disciplined last-mile execution to achieve quarter-end billing targets (e.g. JIT, DSI)
Supply & Logistics Management-Translate key supply drivers (internal/ external inventory, GITs, constrained demand, PLDs, demand layering) into a clear and reliable supply commitment to customer through capacity visibility, quality service setup, and in alignment with sourcing agreement obligations.
-Manage consignment and buffer stock agreement (VMI contracts, LTI agreements)
-Proactively manage shipment risks: resolve delays, expedite urgent shipments, address customs issues, and manage trade compliance requirements
-Oversee customer set up, following the governance standards and customer requirements
Customer communication & Escalation-Lead customer communication on operational topics (lead-time, delivery status, improvement)
-Support direct customer or distributor inquiries (claims, RMAs, compliance data, documentation)
-Partner closely with the respective sales team, manage escalations, ensuring timely resolution through prompt communication
Capacity & Constraint Outlook -Develop and communicate forward-looking supply outlooks aligned with allocation and capacity
- Define mitigation strategies and product mix scenarios during constraints
YOUR SKILLS & EXPERIENCES- Experienced operations leader with 10-15 years of expertise in sales processes, demand and supply management, and customer service
- Strong understanding of supply chain principles, processes, and best practices, with the ability to support efficient planning, coordination, and execution across the value chain.
- Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
- Strong communication skills
- Problem solving skills
At STMicroelectronics, base salary is one part of our total compensation package and is determined within a range depending on your skills, qualifications, experience, and location.
The base annual salary range for this role is between $132,800- $166,000 USD
