Business Operations Analyst II/Senior

Conduct business process and operations analysis, needs assessments, and cost/benefits analyses in order to advance business initiatives and assist management in the decision-making process. May contribute to or lead basic to moderately complex projects for the function, Bank or System. Supports operations and assists management through analytical and technical skills to gather and assess data, make recommendations for improvements, and periodic reporting.

Essential Accountabilities

1.Conducts complex financial/operational analysis to ensure data accuracy and integrity and to identify trends and operational efficiency improvements. Keeps abreast of changes in policies and procedures affecting multiple areas, and monitors and reports on specific trends.

2.Develops and recommends actions associated with quality, performance, and financial statistics to exceed productivity and quality objectives.

3.Clearly communicates conclusions, analytical findings, reporting information and system enhancements regarding complex topics to key stakeholders.

4.Represents the Bank on District, System and/or industry level work groups involving strategic issues or projects. May lead or work independently under the direction of a workgroup or subcommittee. Where appropriate, may develop overall project plans that achieve desired outcomes, comply with standards and procedures, and produce high-quality, cost-effective solutions.

5.Maintains an advanced working knowledge of operations, as well as advanced level of technical expertise, to support the function. May provide technical support to internal or external customers and serve as a technical liaison between information technology, System groups and/or customers.

6.Provide technical training on all analytical tools and requirements and serve as a mentor for new hires.

7.Serves in a consulting role providing innovative and knowledgeable support to the function for identifying and resolving policy, operational and compliance issues. Establishes metrics required to measure

• Performs other duties as assigned or requested.
• Adheres to the Bank's attendance policies through regular and prompt attendance.

Education and Experience

Business Operations Analyst II

• Bachelor's degree with 3+ years of related work experience or
• Associate's degree with 5+ years of related work experience

Business Operations Analyst Senior

• Bachelor's degree with 5+ years of related experience

Knowledge and Skills

• Advanced knowledge of regulations, procedures and practices related to the cash services/logistics industry.
• Advanced ability to lead independent research
• Advanced Project Management
• Advanced MS Office proficiency
• Intermediate Knowledge of video surveillance equipment and required views in a valuables handling environment.
• Intermediate knowledge of physical and logical access systems
• Advanced verbal and written communication.
• Advanced business acumen and analytical skills
• Intermediate SQL / ad-hoc query / data warehouse
• Intermediate knowledge or experience with COSO/SOX compliance. Knowledge or exposure to a highly controlled/regulated environment.
• Intermediate understanding of Custody Control and Principals and Standards (CCPS) and Treasury Currency Operations Manual (TCOM).

Location: Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA

The expected starting salary range for the Business Operations Analyst II is between $66,100 and $82,600 annually and for the Business Operations Analyst Senior is between $81,600 and $102,000. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and market data.

The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here: https://www.clevelandfed.org/careers

Physical Demands and General Working Conditions

This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.

Full Time / Part Time
Full time

Regular / Temporary
Regular

Job Exempt (Yes / No)
Yes

Job Category
Operations Family Group

Work Shift
First (United States of America)