Summary/Objective:
As a Business Development Manager at Speedwell, you will play a pivotal role in initiating and cultivating connections with current and prospective clients. You will provide invaluable preconstruction assistance by guiding clients through the budgeting and estimating process for contracts, fostering trust and confidence in Speedwell's capabilities. This position demands strong leadership skills, a comprehensive understanding of the construction process, and a passion for building lasting relationships.
Essential Functions:
1. Identify and establish new relationships with clients new to Speedwell (preferably in the healthcare industry), nurturing these connections to foster long-term partnerships.
2. Collaborate in developing a Customer Relationship Management system to ensure high-quality maintenance of all relationships.
3. Guide customers through the design and estimating process, offering expert advice and support at every stage.
4. Foster ongoing communication with clients, reaching out periodically throughout the project lifecycle. Nurture these relationships beyond project completion, ensuring clients choose Speedwell for future endeavors and confidently recommend our company to their network.
5. Address questions or concerns during the warranty process, coordinating with internal teams to resolve issues promptly and professionally.
6. Actively engage in strategic community organizations to enhance personal and company exposure and position Speedwell as a trusted industry leader.
7. Coordinate with field staff to relay assignment details and compile a weekly report on manpower for distribution.
8. Understand and adhere to our company's vision, mission, values, and brand.
Measurement of Success:
1. Number of new opportunities brought to Speedwell
2. Number of bidding opportunities secured
3. Number of projects awarded based on successful client engagement and satisfaction
Competencies:
1. Attitude: maintain a healthy and positive attitude toward our work, our company, our industry partners, and our customers
2. Knowledge of the complete construction process.
3. Interpersonal Skills: listen to others, maintain confidentiality, focus on solving conflict, and not pass blame
4. Oral Communication: speak clearly and positively, participate in meetings, seek clarification, and respond to questions
5. Written Communication: able to read and write in an effective manner
6. Teamwork: able to build morale and group commitment to goals and objectives, balance team and individual responsibilities, support everyone's effort to succeed, give and welcome feedback
7. Customer Service: listen to the needs of the customer and respond appropriately even in demanding situations, respond to requests for assistance
8. Professionalism: tactfully approach others and treat them with respect
9. Planning/Organizing: prioritize and plan work activities, use time efficiently and plan for additional resources if needed, organize other people and their tasks
10. Adaptability: adjust as the work environment evolves and deal with frequent changes, delays, or unexpected events
11. Attendance/Punctuality: arrive at work or meetings consistently and on time
12. Dependability: complete tasks on time and commit to longer hours of work when necessary to reach goals
13. Initiative: volunteer readily, seek opportunities to increase responsibility, and pursue self-development activities
14. Recognition of mistakes and ability to apply lessons learned to future projects
15. Read and understand construction drawings and specifications
16. Knowledge of standard building construction techniques
Supervisory Responsibilities:
This position is responsible for orchestrating and supervising the client development process, from developing potential client candidates to ensuring customer connection through the completion of projects. They may also serve as a coach or resource for other positions in the company.
Work Environment:
This role divides their time between working in an active office environment, visiting job sites, and attending various meetings. Personal protective equipment and other safety gear must be used as required in certain situations.
Physical Demands:
This role requires attending job sites where the employee may be required to climb ladders, cross uneven ground, and drive. The employee spends a portion of their day using office equipment, which may cause eye or muscle strain. The employee will occasionally need to lift office equipment, supplies, and materials (15 lbs.)
Position Type/Expected Hours of Work:
This is an exempt, full-time position. The work hours are Monday through Friday, with 40 hours per week being the expectation. The employee may have to work evenings or weekends as required.
Travel:
This role requires regular travel to job sites and frequent meetings with current and potential customers. The employee will occasionally travel for educational training.
Required Education and Experience:
-High School Diploma or equivalent
-Working knowledge of the construction processes, building codes, and safety regulations
-Basic understanding of Information Technology
- 10 + years of sales or construction experience
Preferred Education and Experience:
-Four (4) year degree
-Healthcare construction experience
-Construction project management skills
-OSHA 10-hour certification
-Ability to read, write, and understand contract language, contract drawings, and contract specifications
-Experience using customer relationship management (CRM) software
Work Authorization/Clearances:
The employee must be able to pass a pre-employment drug screening, background check, and Motor Vehicle Record review. The employee must have a current driver's license.
Other Duties:
Please note that this job description is not designed to contain a comprehensive listing of the activities, duties, responsibilities, or requirements the employee must perform. Duties, responsibilities, requirements, and activities may change at any time, with or without notice.
