Responsibilities
The Business Architect role is responsible for complete technical ownership of the sale during customer and partner pre-sales activities. This is a strategic role focusing on a blended mix of technical and business-related initiatives. This role will focus on emerging technologies including security, data center/cloud, contact center and AI solutions.
Essential, key job responsibilities for this role include, but are not limited to:
- Sales Execution:
- Successfully plans and executes sales activities within the sales process.
- Total ownership of the technical sale during customer and partner pre-sales activities.
- Leads sales and partners in scoping NWN Offerings to meet customer requirements.
- Analyzes client business needs and recommend appropriate business solution/strategy.
- Participates in the planning and design process by assessing current state and desired outcome.
- Identifies, provides leadership to, and coordinates technical solution development activities in pursuit of formal proposal development.
- Identifies and engages Subject Matter Experts for discreet service offerings identified in the technical solution.
- Monitors the engagement process and obtains additional resources as needed.
- Sets up and executes evaluation activities that prove NWN Offerings.
- Identifies and develops technical champions; neutralizes challengers within the account.
- Ensures complete handshake to customer success organization.
- Ability to create/modify Bill of Materials, Scope of Work documents
- Technical Knowledge:
- Demonstrates significant expertise in NWN's Core Offerings.
- Technical expertise in (2) primary offerings
- High-level expertise in (3) additional offers (progressive training and learning required)
- Masters Command of the Message and Sale principles.
- Conduct sales presentations to convey the value of NWN solutions.
- Builds impactful pilot/POCs that prove impact on customer business/requirements.
- Comprehensive product, competitive, industry and functionality knowledge.
- Continues education of self and others; facilitates knowledge transfer across the organization.
- Client and partner engagement:
- Provides technical expertise through sales presentation product demonstration of NWN offerings.
- Maximizes results by anticipating and neutralizing obstacles/objections within an account.
- Adds value to customer by staying up-to-date on market trends and articulating tangible benefits across customer audiences.
- Excites and commits prospects with persuasive demos, meetings, and presentations (formal/informal).
- Actively engages and influences partner community.
- Provides long term strategy sustaining technical account management.
- Foundational Attributes:
- Works effectively as a team member, leads the organization and effectively orchestrates internal and external resources.
- Actively collaborates with and provides feedback to the Offerings Management team and Subject Matter Experts resources within the presales team.
- Effectively communicates with all critical resources throughout the sales process.
- Drives accountability of self and all team members to ensure execution of action items.
- Humility to learn, master and follow NWN processes.
- Creativity in framing a deal and positioning NWN Offerings to meet the client's business objectives.
- Passionate business problem solver for customers.
- Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc.
- Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings.
- Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation
Qualifications
The following are minimum qualifications and requirements required for this role:
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science, Information Systems or related experience. Required
- 4-6 years of experience in a technical leadership role on small to medium size projects in the areas of integration or support services.
- 5+ Years Minimum hands-on experience designing complex communications systems.
- Knowledge of IP Communications, Networking, Security, End User Computing, Virtualization and Data Center Industry and Solutions.
- Involvement in Industry Councils, User Groups, as appropriate.
- Experience with structured project management methodologies.
- Experience working with solution design, job costing and quality planning.
- Experience developing/writing technical sales documents.
- Experience working in a project/team environment.
- Must possess excellent time management skills.
- Must possess good organizational skills.
- Must possess excellent client/customer interface skills.
- Must possess working knowledge of Visio.
- Ability to develop/ deliver management presentations.
- Proficient in MS-Office (Word, Excel, PowerPoint).
- Able to architect and design detailed configurations for complex Communications Systems.
- Able to assess and monitor a complex network to ensure service is provided as designed.
- Excellent relationship skills.
- Excellent verbal written communication skills are required.
- Excellent high-level problem solving skills.
- Various industry certification completion (i.e: CCNP, CCDP, or equivalent required, EMC, VMWare, Citrix, NetApp, or HPe written Certification (i.e. EMC Proven Professional, VSTP). Required
- Defined area of Specialization supported by certification or equivalent experience (i.e. Route Switch, VoIP, Unified Communications, Contact Center, Wireless, Server, Storage, Virtualization, Backup and Recovery, VDI). Required
Travel: Local as needed.
At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!
