Job Summary
Client is seeking an experienced Business Analyst / Process Consultant to support a leading healthcare provider in the United States. The ideal candidate will have 7-10 years of experience in business analysis and process consulting, supporting ServiceNow transformation and implementation initiatives. The role focuses on process design, requirements gathering, business analysis, user acceptance testing (UAT), documentation validation, training, stakeholder engagement, and user adoption across multiple ServiceNow workstreams.
Key Responsibilities
• Lead process design workshops and requirements gathering sessions across ServiceNow workstreams.
• Define, document, and validate process maps, business requirements, user stories, acceptance criteria, and requirements traceability matrices.
• Review and validate business and process documentation to ensure accuracy, completeness, and alignment with project objectives.
• Lead UAT scenario creation and coordinate business validation activities.
• Support business readiness initiatives, training material development, and end-user training programs.
• Drive stakeholder communication, engagement, and user adoption throughout implementation and go-live phases.
• Collaborate with business stakeholders, architects, developers, and QA teams to ensure successful delivery of business requirements.
• Analyze current-state and future-state processes and recommend process improvements.
• Facilitate requirement clarification sessions and support change management initiatives.
• Ensure business requirements are translated into scalable and effective ServiceNow solutions.
Required Qualifications
• 7-10 years of experience in business analysis and process consulting.
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of education and experience.
• Strong experience in business analysis and process consulting, preferably in ServiceNow implementation environments.
• Strong knowledge of requirements gathering, process mapping, workflow analysis, user story creation, and acceptance criteria definition.
• Experience facilitating business workshops, stakeholder discussions, and requirement discovery sessions.
• Good understanding of ServiceNow platform capabilities and IT Service Management (ITSM) processes.
• Experience with UAT planning, execution, business validation, and sign-off processes.
• Strong documentation, communication, presentation, and stakeholder management skills.
• Experience supporting business readiness, training, change management, and user adoption initiatives.
• Ability to manage multiple stakeholders and prioritize competing business requirements.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working with Agile and Scrum delivery methodologies.
Preferred Qualifications
• Experience working on ServiceNow implementation or transformation programs.
• Knowledge of ITIL processes and service management best practices.
• Exposure to ITSM, IT Operations Management (ITOM), Strategic Portfolio Management (SPM), or CWM modules.
• Experience supporting enterprise-wide process transformation initiatives.
• Experience working in healthcare or highly regulated environments.
• ServiceNow or ITIL certification is an added advantage.
Key Skills
• Business Analysis
• Process Consulting
• Requirements Gathering
• Process Mapping
• User Stories and Acceptance Criteria
• User Acceptance Testing (UAT)
• Business Readiness
• Stakeholder Management
• Change Management
• Training
• ServiceNow
• ITSM, ITOM, SPM, and CWM
• Agile and Scrum
• Documentation Management
• Process Improvement
Notes:
Mandatory Areas
Must Have Skills - Salesforce Business Analyst
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Good To have Skills -
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Mandatory if Applicable
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Must have Certifications -
If Yes - provide dates , details of account/project
Location - Remote
Onsite Requirement - N
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