Essential Utilities, Inc.

Business Analyst II

Essential Utilities, Inc. • $80K — $95K *
Pittsburgh, PA 15237In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • Minimum of 7 years experience
  • Experience in analytics/reporting and forecasting within a contact center
  • Demonstrated understanding of business strategies and operations at a leadership level
  • Practical experience with workforce management systems preferred

Responsibilities

  • Maintain and enhance reporting capabilities for Customer Operations
  • Serve as subject matter expert in analytics and reporting
  • Collaborate with leadership teams on data-informed decision-making
  • Provide functional expertise in data management and visualization
  • Forecast and analyze billing revenue and operational performance
  • Collect financial information to monitor progress against goals
  • Coordinate preparation of annual budget reports

Benefits

  • Comprehensive healthcare package
  • Retirement savings plan
  • Paid time off and holidays
  • Opportunities for professional development
  • Flexible work hours
Full Job Description
Are you looking for a fantastic career at People's Natural Gas? We have an outstanding opportunity for a Business Analyst II based on the North Shore in Pittsburgh, PA!

The Business Analyst position is responsible for identifying, designing and implementing strategic, regulatory & revenue reporting for Customer Operations & Customer Relations, including identifying requirements for each area.

PRIMARY DUTIES & RESPONSIBILITIES - Customer Operations Analytics:

  • Maintains, enhances, and administers reporting capabilities that provide actionable insights for Customer Operations and Customer Programs, including SAP knowledge, Business Warehouse reporting, system scorecards, key performance indicators, and other performance management tools.
  • Serves as the analytics and reporting subject matter expert for Peoples Customer Operations and Peoples Customer Programs department. Provides consultation and support for projects, data requests, reporting enhancements, and leadership presentations.
  • Collaborates with the Customer Leadership Teams and cross-functional stakeholders to communicate insights, promote best practices, and support consistent, data-informed decision-making.
  • Provides functional expertise in data management, data collection, analysis, visualization, distribution, key performance indicator development, departmental goals, regulatory metric and performance metric creation.
  • Forecasts and analyzes trends associated with billing revenue, operational performance, and general business activity. Creates, updates, and maintains departmental databases and related applications, including outline additions and deletions and validation of data synchronization with SAP and Business Warehouse.
  • Collects and analyzes financial information; monitors progress against regulatory, corporate, and departmental goals; and identifies and escalates issues to management as appropriate.
  • Coordinates the preparation and consolidation of annual budget reports, including Capital, Labor, and O&M budgets, as well as the strategic five-year budget plan.
  • Serves as a liaison among Customer Operations and Customer Programs Management teams, and Information Technology to address anomalies or issues in system processing.
  • Prepares assigned exhibits and schedules for subsidiary board meetings related to Customer Operations activities and performance.
  • Performs other duties and responsibilities as assigned.


OTHER DUTIES:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.


QUALIFICATIONS:

  • Bachelor's Degree Required
  • Minimum of 7 years experience
  • Experience in analytics/reporting and forecasting, scheduling and real-time management in a contact center environment with a demonstrated ability to understand and contribute to business strategies, processes, and operations at a leadership level.
  • Practical experience of workforce management systems preferred.


KNOWLEDGE, SKILLS & ABILITIES:

  • Must be advanced in Microsoft Office (Email, Word, Excel, PowerPoint).
  • Creative problem-solving skills, strong organizational skills, ability to prioritize and resolve issues in a fast-paced environment preferred.
  • Excellent oral and written communication and presentation skills.
  • Ability to think analytically and logically with strong attention to detail for departmental, company and regulatory reporting.
  • Build easily digestible data visualizations, dashboards, and reports for Executives, C-suite, and Board of Directors with the ability to communicate findings.


OVERALL PHYSICAL REQUIREMENTS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


WORKING CONDITIONS:

  • Performs office/sedentary work. Occasionally lifts and carries up to 20 pounds. Physical demands include visual acuity' hearing and communicating.
  • Occasional travel required.

About Essential Utilities, Inc.

Essential Utilities, Inc. is a regulated utility holding company that provides water and wastewater services to more than 5 million people in 10 states across the United States. The company's subsidiaries include Aqua America, which provides water and wastewater services in Pennsylvania, Ohio, North Carolina, Illinois, Texas, New Jersey, Indiana, Virginia, and Georgia, and Peoples, which provides natural gas distribution services in Pennsylvania, West Virginia, and Kentucky. Essential Utilities was founded in 1886 and is headquartered in Bryn Mawr, Pennsylvania.
Learn more about Essential Utilities, Inc.
Size
2 employees
Market Cap
$12.5 billion
Industry
Energy & Utilities
Net Income
$284.8 million
5 Year Trend
+18%
Revenue
$1.4 billion
* Ladders Estimates

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