Building Automation Controls Service Technician - Come Join Our Fast-Growing Team!
Location: Littleton, CO / Rocky Mountain Region
Compensation: $51 - $61 per hour + Uncapped Commission Structure
You will serve as the frontline technical expert, taking ownership of sophisticated HVAC control architectures and Building Automation Systems (BAS) at commercial, industrial, and institutional sites throughout Littleton and Northern Colorado, working out of our Littleton office.
Core Responsibilities
- Dynamic Diagnostics & Repair: Diagnose, troubleshoot, and resolve complex problems in customer DDC systems and HVAC controls through high-priority spot service.
- Service Agreement Delivery: Carry out Technical Support Agreements (TSAs) in line with Setpoint's elite procedural and quality standards.
- Client Empowerment: Train facility operators and cultivate lasting customer relationships that transform clients into long-term partners.
- Growth & Value Identification: Identify opportunities for system upgrades, hardware retrofits, and new TSAs that optimize customer operations and fuel business growth.
- Project Lifecycle Support: Help with project planning, system checkout, startup, turnover documentation, device requisitions, and manpower coordination.
- Emergency Response Readiness: Take part in periodic 24/7 on-call emergency rotations and warranty support.
- Territory Reach: Occasional out-of-state travel to support critical customer sites and specialized installations.
Who You Are: The Driven Technical Expert
The technicians who thrive at Setpoint are Helpful by instinct - the person customers and teammates turn to first - and Attentive to the alarms, trends, and small details that signal a failure before it occurs. In the field, you are Collaborative and Supportive, sharing what you learn so the entire team grows stronger, and Observant enough to identify the root cause that others overlook. You are a clear, confident Communicator, able to explain a technical problem in plain terms; you stay Composed when a critical system is down and pressure is high, and you are Sincere with customers about what a system needs and what it does not. You have the Adjustability to reprioritize when an emergency call changes the shape of the day, and the discipline to follow a Conventional, proven method when that is the right choice, while remaining Procedural in how you test, verify, and document every step.
Most importantly, you stay Focused on the outcome, are Accurate in your diagnostics and paperwork, and keep your work, your van, and your records Orderly.
- Proactive Problem Solver: Passionate about creative technical thinking, root-cause analysis, and mastering complex control sequences.
- Self-Governing & Accountable: Comfortable managing your workday independently with relentless attention to detail and safety.
- Collaborative Team Player: Supportive, loyal, and committed to collective team success and shared technical knowledge.
- Clear Communicator: Able to articulate technical challenges and solutions clearly to facility managers, building owners, and project engineers alike.
Qualifications & Credentials
- Industry Experience: 5+ years of hands-on HVAC controls and/or building automation experience, or an Associate degree / technical diploma in HVAC, Electronics, or Building Automation.
- Platform Expertise: Prior experience with Delta Controls, Tridium Niagara, or comparable direct digital control (DDC) systems is highly preferred.
- Technical Breadth: Strong background in systems integration, electrical schematics, network protocols (e.g., BACnet, Modbus), and mechanical HVAC operations.
- Customer Focus: Proven track record of outstanding customer service and professional communication.
(Comprehensive, ongoing product and platform training will be provided and required.)
Why Join Setpoint Systems?
- Uncapped Earnings: $51 - $61 per hour commensurate with experience, plus an uncapped commission structure on upgrades and service agreements.
- Comprehensive Benefits: Medical, Dental, and Vision insurance coverage.
- Retirement & Security: 401(k) with company match, plus employer-paid Life Insurance.
- Skill Advancement: Dedicated investment in technical certifications, factory training, and professional leadership tracks.
- Dynamic, High-Growth Culture: Be a core part of an agile, expanding company where your contributions are recognized and rewarded.
