Minimum of 3 years of managerial experience in branch operations.
Demonstrated sales and customer service skills essential.
Excellent verbal, written, and interpersonal communication skills needed.
Proficient computer skills required.
Ability to prioritize, organize, delegate, and execute effectively.
Responsibilities
Lead and manage all aspects of branch performance, focusing on sales growth and profitability.
Ensure exceptional service delivery to clients in a consumer-oriented branch.
Coach and develop team members to achieve sales targets and service goals.
Observe sales engagements for quality customer consultations and effective lead management.
Manage staffing functions including recruiting, onboarding, and performance evaluations.
Encourage identification and resolution of potential risks within the branch.
Foster a positive branch environment that promotes company culture and associate engagement.
Develop market intelligence to communicate strategic direction and build individualized sales strategies.
Benefits
Opportunities for professional development and coaching.
Supportive work environment that promotes employee engagement.
Access to innovative tools and resources for branch management.
Focus on customer satisfaction and community involvement.
Full Job Description
Responsibilities include but are not limited to:
Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
Ensures exceptional service delivery to all clients within a consumer-oriented branch.
Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
Leads and encourages identification, escalation, and resolution of potential risks.
Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.
Required Skills:
Ability to prioritize, organize, delegate, and execute.
Must have excellent verbal, written and interpersonal communication skills.
Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
Proficient computer skills.
Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
Required Experience:
High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.
About USAmeriBancorp
Valley National Bancorp, doing business as Valley Bank, is a regional bank holding company headquartered in Wayne, New Jersey with approximately $42 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 230 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, and Queens, as well as Long Island, Florida, and Alabama. Valley Bank holds approximately $29 billion in assets.
,Valley Bank is one of the largest commercial banks headquartered in New Jersey.
