5+ years of experience in management or leadership roles
Strong background in customer service and client retention
Proven ability to develop and implement growth strategies
Experience in financial management and P&L oversight
Excellent communication and team-building skills
Responsibilities
Lead a culture focused on service, quality, and safety
Provide vision and direction for branch goals and objectives
Develop personal growth plans for team members
Drive customer satisfaction through relationship building
Coach team members on service excellence
Maintain quality audit processes for landscaping services
Develop and execute market growth strategies
Benefits
Competitive base salary
Team-based profit sharing program
401K with 3.5% company match
Company-provided vehicle
Medical, dental, and vision coverage
Paid Time Off and 9 corporate holidays
Formal training and development program
Full Job Description
THE POSITION
Branch Managers at LandCare provide vision and leadership for the branch, and are responsible for all aspects of the business in their local market. Branch Managers manage strong teams to ensure we delight our customers and generate strong business results. The position has ownership of our landscape quality, client service and retention, new business development, safety, and the overall culture of the branch.
WHAT WILL YOU BE DOING?
Leadership
Lead a culture focused on service, quality, safety, and the promotion of LandCare's core values
Provide vision and direction, ensuring all team members understand the branch's goals and objectives
Build strong teams by developing and implementing personal growth plans for branch team members
Client Service and Retention
Drive customer satisfaction and retention by developing deep relationships with the branch's top customers
Coach team members to provide excellent service and communication to all customers
Ensure the team's Account Managers and Production Managers are coordinating effectively to deliver quality landscaping and follow-through on customer needs
Maintain LandCare's Landscape Quality Audit process in conjunction with Account Managers and Production Managers to identify property maintenance needs and enhancement opportunities
New Business Development
Develop growth strategy for your market by identifying key customer segments and individual prospects
Actively prospect for potential clients and pursue new business relationships
Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
Business Performance
Review and manage branch budget, P&L performance, and overall financial health of the location
Collaborate with the management team to ensure work bids are accurate and appropriately priced
Drive performance of LandCare's four measures of health: safety, customer retention, portfolio growth, and profitability
Benefits
Besides the great team environment and the ability to work outside, we also have a strong benefits package for
our team members:
Competitive base salary
Team based profit sharing program
401K for all employees with 3.5% company match
Company-provided vehicle
Medical, dental, and vision coverage
Paid Time Off Policy + 9 corporate holidays
Formal training and development program
This opportunity has a base range that represents a full-time annual salary of $130,000-$160,000 (commensurate with experience).
