To lead a retail banking branch team to deliver our mission to benefit every member, every time, every day. Responsible for in-branch member experience, team member development, branch operations, and achievement of team performance. Provide outstanding member service and dynamic leadership, while creating a productive and engaging work environment.
WHAT YOU'LL DO- Bring Broadview's mission to life, ensuring member experience is second to none
- Model and coach branch team on deepening member relationships, member advocacy, and business development
- Build relationships with commercial clients, partnering with Commercial Lending and Business Development
- Collaborate with other departments and CUSOs on delivery of exceptional concierge member service
- Advance employee development and succession planning through regular performance appraisals, feedback, and by creating individual development plans
- Ensure ongoing training and development of staff through direct observations, meetings, reviewing dashboards, development plan progress, goals, and overall performance to yield strong individual and team results
- Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations
- Achieve branch operational objectives and take accountability for the team's compliance with all Credit Union policies, procedures, and audits
- Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience
- Assist in the recovery and restoration of tasks assigned in a disaster recovery situation, as well as regular disaster recovery testing
- Establish, model, and lead a positive presence within the community by delivering the Broadview brand with every member interaction, including any community/volunteer events, committees, and council representation
LET'S TALK IF YOU- Have an Associate degree in Business or related field preferred and a minimum of three years of Branch Management experience, or equivalent combination of experience and education
- Have a minimum of three years' service experience with proven results
- Are an enthusiastic leader with proven record of success in a leadership role
- Have strong organizational and multi-tasking skills
- Have effective interpersonal, verbal, written, and auditory communication skills
- Have the ability to adapt to change, and think strategically
- Are flexible to work out of any location at any time, based on business needs
- Are able to lift at least 10 pounds and stand for long periods of time
Compensation: $72,182 - $88,400, plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
