5-7 years of experience in billing, accounts receivable, or financial operations
Strong preference for insurance billing experience in a brokerage or agency
Proven ability to coordinate billing workflows and manage service partner relationships
Excellent analytical skills with proficiency in spreadsheets and billing systems
Effective communicator with a customer-service focus and sound judgment
Hands-on, organized approach to balancing daily tasks with long-term improvements
Responsibilities
Manage daily billing tasks, ensuring accuracy in invoicing and timely payments
Collaborate with billing service partners to prioritize tasks and resolve service issues
Address escalated billing inquiries and overdue accounts with customers and internal teams
Document and standardize billing procedures for consistent service delivery
Work with Finance on reconciliations and month-end reporting to resolve discrepancies
Monitor billing performance and enhance processes to minimize errors and improve collections
Partner with Risk and Product teams to streamline billing workflows and reduce manual tasks
Benefits
Competitive compensation that includes equity
Comprehensive medical, dental, vision, life, and disability plans
Pre-tax accounts for FSA, HSAs, and commuter savings
401(k) plan through Human Interest
Flexible time off, sick leave, and family medical leave
Curated in-office experience to foster community and innovation
Collaborative and fun workplace culture
Full Job Description
About The Role:
As our Billing Manager, you'll own day-to-day billing execution, keeping invoices accurate, payments moving, and customers well supported. This is a hands-on individual contributor role for someone who enjoys solving problems and building reliable processes. You'll coordinate with billing service partners and work closely with Risk, Finance, and Product to improve the billing experience as WithCoverage grows.
What You'll Do:
Handle daily billing activities, including invoicing, payment application, collections, and account maintenance, with a focus on accuracy and timely service.
Coordinate with billing service partners, communicate priorities, monitor quality and turnaround times, and resolve service issues.
Resolve escalated billing questions, overdue balances, and exceptions in partnership with customers, carriers, and internal teams.
Document billing procedures and work with colleagues and service partners to deliver consistent, reliable service.
Partner with Finance on reconciliations, billing reporting, and month-end support, ensuring discrepancies are investigated and resolved.
Track billing performance and strengthen processes and controls to reduce errors, improve collections, and support growth.
Work with Risk and Product to improve billing workflows, reduce manual work, and support changes to systems and processes.
Who You Are:
Experience in billing, accounts receivable, or financial operations, including responsibility for day-to-day execution and process improvement.
Insurance billing experience strongly preferred, particularly in a brokerage or agency environment.
Experience coordinating billing workflows and working with service partners to maintain quality and resolve issues.
Strong analytical skills and attention to detail, with confidence using spreadsheets and billing or accounting systems to investigate discrepancies.
Clear communication and sound judgment, with a customer-service mindset and the ability to work across teams on complex billing issues.
A hands-on, organized approach and the ability to balance daily priorities with longer-term improvements in a growing business.
For candidates based in the United States, the expected pay range for this position at the start of employment is $110,000 - $130,000/year. Actual compensation will be determined based on factors such as market location, job-related skills, experience, and qualifications. This role may also be eligible for additional variable compensation, including quota-based incentives where applicable. WithCoverage offers a comprehensive Total Rewards package for full-time employees, which includes equity grants and a robust suite of benefits.
What We Offer:
Competitive compensation that includes equity
Comprehensive benefit plans for medical, dental, vision, life, and disability
Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)
Human Interest: 401(k) provider
Time Off: Flexible time off, sick leave, family and medical leave, and major national holidays
A curated in-office employee experience, designed to foster community, team connections, and innovation
