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OFFICE of the COMPTROLLER (CTR)
BEST Absence and Leave Management Lead
FY27 - 008
BEST Absence and Leave Management Team Lead Summary
The BEST Absence and Leave Management Team Lead will provide functional leadership, guidance, and expertise in the design, configuration, testing, and implementation of the Workday Absence and Leave Management module as part of the Commonwealth's Business Enterprise Systems Transformation (BEST) Program, enhancing existing capabilities and introducing new functionality for certain entities. This role will lead efforts to ensure the new solution meets the operational needs of Commonwealth agencies while aligning with state and federal regulations, Commonwealth policies and procedures, collective bargaining agreements, and other applicable requirements. The Lead will evaluate Workday's standard functionality and best practices to identify opportunities to modernize absence and leave management, improve business processes, and support the successful adoption of an integrated enterprise solution.
The BEST Absence and Leave Management Team Lead will collaborate with the BEST Program Management Office (PMO), system integrators, product vendors, agency representatives, subject matter experts, and other functional leads to coordinate absence and leave management business requirements, system configuration, and implementation activities. The role requires extensive knowledge of complex absence and leave management practices, including leave eligibility, accruals and carryover policies, leave balances, holiday calendars, work schedules, employee and manager self-service, approval workflows, and compliance with the Family and Medical Leave Act (FMLA), Massachusetts Paid Family and Medical Leave (PFML), and other applicable leave requirements. The Lead will guide configuration decisions, identify and address gaps between standard Workday functionality and Commonwealth requirements, and coordinate the development of solutions where necessary. Responsibilities also include supporting iterative system configuration, functional testing, user acceptance testing (UAT), data conversion and interface testing, issue resolution, and the development of reports and dashboards, while ensuring alignment and integration between Absence and Leave Management, Payroll, and other Workday functional areas.
The Absence and Leave Management Team Lead will play a key role in supporting organizational readiness, business process transformation, and the transition from existing absence and leave management processes and systems to the new Workday solution. Working closely with the Comptroller's Office, Human Resources Division (HRD), BEST Change Management and Training teams, and other Commonwealth stakeholders, the Lead will help identify significant business process changes, support the development of adoption strategies and training materials, and coordinate transition and deployment activities. The Lead will also facilitate knowledge sharing across functional teams, support discussions related to collective bargaining requirements and help ensure that absence and leave management configuration and process decisions align with the Commonwealth's broader enterprise objectives. Through these efforts, the Lead will contribute to a smooth transition and the successful implementation of an efficient, compliant, and sustainable absence and leave management solution.
Position Duration
This is a full-time, term-limited position established specifically to support Phase 2 of the Business Enterprise Systems Transformation (BEST) Program. The position is expected to continue through the designated implementation phase, including applicable deployment and stabilization activities. Employment is anticipated to conclude upon completion of the assigned program phase, subject to program timelines, operational needs, and applicable Commonwealth employment policies. This position is not intended to be a permanent, ongoing role.
Specific Duties
The specific duties of this position include but are not limited to the following:
• During Implementation, work with the PMO, fellow Functional Leads, system integration and product vendors, business owner and SMEs to analyze the proposed functional solution from a business perspective, as well as support the gathering of business requirements related to the implementation of the new functional modules in order to identify and realize the optimal future state solution.
• Lead the gathering of business requirements for configuration of the new software through facilitated meetings with SMEs, document analysis, requirements workshops and/or site visits and record options and recommendations using business process descriptions, use cases, scenarios and task and workflow Visio diagrams for both current-state (as is) processes and future-state (to be) processes.
• Establish themselves as the internal product owner of the Absence & Leave Functional Module Solution to include data collection and analysis, reviewing data conversion and data gathering needs in support of design and configuration, support business process and workflow gathering to then translate into business requirements and help lead all elements leading up to and through a successful deployment.
• Work collaboratively with the Comptroller's Office, Human Resources Division (HRD) as well as other state government non-Executive branch departments to plan for the transition of existing functional solutions to the Enterprise Solution module, including transition timing, training, support in discussion with Collective Bargaining Unit representatives, and other activities needed to support a smooth transition.
• Establish themselves as the go to Absence/Leave subject matter expert and module solution liaison between the BEST Team the Solution Vendor and the state Agencies.
• Identify the organizational impact on skills, processes, structures, and business culture of their functional modules. Collaborate with change management program staff to plan for and develop communication, training, and readiness tasks and materials.
• Participate in the definition of strategies to address the gaps between the current and future state solution by leading the analysis of current business processes to detect critical deficiencies and essential new practices and procedures that will be needed to move from the current to the future state.
• Work with fellow Solution Functional Leads and system integration and product vendors to document and identify any solution functionality gaps for critical business needs, and work with the team (as well as agencies) on acceptable resolutions to these gaps.
• Oversee and provide guidance and direction to the Absence & Leave Functional Module Solution team on planning, design, configuration, testing and deployment tasks to ensure the quality and timeliness of deliverables and tasks are in line with the overall project implementation plan.
• Work with the BEST BI/Reports and Data Repository Team Lead to identify standard delivered reports related to the Workday Absence & Leave Functional Module Solution, how to configure those reports for use by the Commonwealth, identification and development of data warehouse queries and testing of reports, queries and dashboards as needed.
• Work with the BEST Data Integration Team and business partners to identify requirements for any interfaces to or from the new solution as they relate to the Workday Absence & Leave Functional Module Solution.
• Participate in the development of the Project Plan, Risk log, Issues Log, Change Control log, Status Reports and other project management office documentation and contribute to updates as needed.
• Participate in the project's review of system integration and product vendor deliverables, as needed
• Work collaboratively and collectively with other program team leads and team members to help ensure program timeline, communications, agency support, testing, training plans and deliverables stay on track.
Salary Range: $120,000 - $155,000
This is a management position. The posted salary range is fixed and not subject to negotiation. The selected candidate will be offered a salary within this range, commensurate with their relative experience.
Comprehensive Benefits Package:
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
CTR is pleased to offer a comprehensive benefits package to its employees. The specific components and eligibility may vary based upon position classification, hours worked per week and other variables. Therefore, specific benefits for this position may be discussed as part of the interview and offer process.
This is a management position. The successful candidate will be an employee at will. This position is non-civil service and not covered by a collective bargaining agreement. This position is an exempt position.
The overall benefits available include paid vacation, sick and personal leave time, health, dental and vision insurance, and optional pre-tax Health Savings Account plans.
CTR employees also participate in the Commonwealth's State Retirement Plan, which can become a defined benefit plan for those that both vest and subsequently retire from State service. Follow this link for additional retirement information: http://www.mass.gov/treasury/retirement/state-board-of-retire/
In addition, CTR provides employees the opportunity to elect life insurance, long term disability insurance, deferred compensation savings, tuition remission, pre-tax commuter account plans, along with other programs. This position may be eligible for the federal Public Service Loan Forgiveness (PSLF) program administered by the Federal Government.
CTR Hybrid-Work Model
CTR operates under a Hybrid work model. Under this policy, employees are currently required to work a minimum of four business days per month (two set by management and two set by the employee) on-site at CTR's Boston office and may work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the requirements of the telework policy. Under this policy, all employees must be able to report to the Boston office with little or no notice, even including the same workday should an exigent circumstance arise. Therefore, a reasonable proximity to the office is necessary. CTR does not reimburse for employees to travel to the office.
On-site work is an essential function of this position.
In addition, the successful candidate may be required to work primarily on site in Boston during the initial training and orientation period and/or for certain positions a primarily on-site role may be necessary.
Application Process:
The Office of the Comptroller encourages interested candidates that meet the minimum entrance requirements
