Full Job Description
The Benefits Manager supports the strategy, administration, and compliance of U.S. employee benefit programs across multiple business units, ensuring competitive, compliant, and cost - effective offerings. The incumbent oversees benefit vendors, enrollment accuracy, and benefits technology while resolving complex claims, data, and operational issues. Responsible for partnering cross - functionally to support collective bargaining benefit programs, healthcare initiatives, and financial stewardship of self - insured and welfare plans. Responsibilities also include the development, interpretation and administration of policies, procedures, and summary plan descriptions; annual enrollment activities; researching new benefit programs that would enhance existing programs; and providing data analysis and metrics in the delivery of the benefit programs.
Key Accountabilities:
Strategy
3 Evaluate benefit trends, risks, and opportunities using insights and data analytics sourced from the Alliant Analytics reporting tool to support program decisions aligned with organizational strategy.
3 Assess potential new and innovative benefit solutions focused on chronic condition management, leveraging data insights and vendor input to support cost - containment objectives .
3 Conduct benefit plan benchmark studies focused on the range of employee benefits (medical, prescription drug, dental, vision, life, and disability).
Vendor Oversight & Relationship Management
3 Provide operational and strategic oversight for eight (8) benefit vendors (e.g., UHC, Express Scripts, The Hartford, UNUM, Livongo , Sedgwick, Sword, and Businessolver) across health, life, disability, pharmacy, and chronic condition programs.
3 Serve as the escalation point for complex vendor issues, including eligibility discrepancies, coverage errors, claims resolution, data integrity issues, and system defects.
3 Monitor vendor performance and ensure continuity of coverage across Life/ AD&D, Disability, Self-Insured Medical, Pharmacy, and ancillary programs.
3 Supply subject matter expertise to employees and management regarding plan coverage details and complex claim resolution.
Collective Bargaining Unit Administration & Compliance
3 Partner with carriers , TPA and internal stakeholders to support newly bargained union populations, including account structure changes, enrollment setup, communication development, system testing, refund calculations, and documentation.
Benefits Administration & Compliance
3 Manage and audit benefit enrollment accuracy across platforms, ensuring compliance with plan rules, eligibility provisions, and collective bargaining agreements.
3 Oversee plan documentation and regulatory compliance, including: Summary Plan Descriptions (SPDs), Summary of Benefits & Coverage (SBCs), benefit certificates and booklets, self-insured medical plan templates, PCORI reporting support, Consolidated Appropriations Act Prescription Drug Data Collection (CAA RxDC ) submissions
3 Support annual benefit plan renewals, ensuring accurate plan design updates, vendor alignment, and compliance adherence.
Benefits Technology & Data Integrity (Businessolver)
3 Act as system lead for the benefits administration platform, including: Research and resolution of weekly error, drop, and audit reports (DHL Express & DHL Global Forwarding), ongoing troubleshooting of data feeds, eligibility transfers, and vendor file issues, and escalation and resolution of system configuration and data integrity concerns
Annual Enrollment Execution:
3 Review and update employee-facing communications and system layout
3 Configure and test plan designs, rates, and comparison tools
3 Validate account structures and system functionality
3 Review vendor billing and enrollment accuracy post-enrollment
Financial Oversight & Cost Management
3 Monitor costs of benefits programs with PEPM development/validation procedures/supporting logic, the PEPM actual - versus - budget tracker and methodology , and the Benefits Cost Center Reconciliation process conducted with Finance.
3 Reconcile monthly/quarterly vendor invoices for multiple benefit programs.
3 Partner with stakeholders to resolve billing discrepancies and ensure financial accuracy.
3 Monitor daily self - insured claims funding activity and notify senior leadership of high - dollar claim payments exceeding $750,000, ensuring financial awareness and risk visibility.
3 Manage and audit benefit enrollment and payroll deduction information as appropriate .
Welfare Plan Administration
3 Facilitate vendor requests for employee data, including eligibility, earnings, job descriptions, coverage elections, and pension eligibility.
3 Oversee life and disability claims administration, including last-day-worked reporting, and claim validation.
3 Integrate data from workers' compensation, disability, and employment status reports to support life insurance premium waiver application processing.
Health Program Management
3 Manage HealthCheck program operations by maintaining monthly completion status reporting, generating campaign mailing lists, & administering surcharge application & reversal processes.
3 Provide oversight and ongoing administration of condition management and musculoskeletal health programs, including Livongo Diabetes, Hypertension, Weight Management, and Pre - Diabetes programs, as well as Sword Health Thrive virtual physical therapy and Bloom women ' s health programs, ensuring vendor performance, employee issue resolution, and alignment with health and well - being strategy
Skills/Qualifications:
3 Minimum bachelor's degree in human resources, Business Administration/Management or related field required
3 Minimum 8 years of progressive benefits administration specialization experience, including ownership of health, retirement and leave programs
3 Corporate experience in human resources, employee benefit administration, and/or healthcare environment preferred
3 Experience with developing and implementing employee benefit programs and design
3 Extensive exposure to benefits design, compliance, administration, and communications
3 Advanced knowledge of spreadsheet and database applications, data query tools with high level proficiency with Excel (e.g., v-lookups, pivot tables, if/then formulas)
3 Reporting skills, analyzing information, presentation skills, verbal, and written communication, results oriented and strong interpersonal skills
3 Strong managerial, interpersonal, organizational, analytical, decision-making, problem solving, and negotiation skills
3 Working knowledge of and experience with Federal and State employee benefit and occupational & health laws (Such as COBRA, HIPAA, FMLA, ADA, OSHA, ERISA, ACA, COBRA, and applicable state leave laws)
3 Proven experience in change management within a highly complex , matrix environment spanning multiple, geographically disbursed locations
3 Experience with unionized benefits administration programs
3 Ability to manage expectations, processes, and multiple projects simultaneously
3 Must be able to communicate and present effectively and constructively in writing and verbally with all levels of employees
3 Ability to travel up to 10% of the time to various offices
Employee Benefits & Incentives
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
3 Competitive Pay
3 Bonus/Incentive Programs
3 Retirement Savings - 401K with company match
3 Medical, Dental, Vision, well-being programs
3 Tuition Reimbursement
3 Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
3 Paid Leave
3 Employee Discount Program
3 Employee Assistance & Work Life Program
3 Outstanding training opportunities
