BAS Service ManagerLocation: Woburn, MA
Company: BCM Controls Corporation, a Comfort Systems USA Company
Position Type: Full-Time
Compensation Range: $125,000 - $165,000 annually + Variable compensation based on department performance
About the Role
BCM Controls is seeking a
BAS Service Manager to lead the daily operations of our Building Automation Service Department. This role oversees service delivery, team performance, customer satisfaction, and operational results across preventative maintenance, demand service, troubleshooting, repairs, and small project support.
Responsibilities- Lead daily BAS service operations and coordinate field, engineering, and programming resources
- Support customer escalations, site reviews, and service performance discussions
- Manage department productivity, utilization, backlog, billing accuracy, and service KPIs
- Coach, develop, and support service technicians, engineers, and support staff
- Support complex BAS, HVAC controls, networking, and integration troubleshooting
- Improve service processes, documentation, standards, and customer experience
- Promote safety, accountability, teamwork, and company policy compliance
Qualifications- 5+ years of BAS, HVAC controls, or related service operations experience
- Prior leadership or supervisory experience preferred
- Strong understanding of BAS platforms, HVAC systems, controls applications, and troubleshooting
- Experience with healthcare, commercial, education, life sciences, or mission-critical facilities preferred
- Strong communication, organization, customer service, and problem-solving skills
Work EnvironmentThis position includes a combination of office and field-based responsibilities. Periodic customer meetings and site visits are required.
Benefits
BCM Controls offers a comprehensive benefits package for eligible employees, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and an Employee Assistance Program.
