Realty Income is seeking an Associate Vice President, Enterprise Applications to lead the strategy, governance, delivery, and continuous improvement of our enterprise application portfolio. This senior technology and product leader will lead the consolidated Enterprise Applications organization and establish product ownership, roadmaps, operating standards, service expectations, and control accountability across Salesforce, ServiceNow, finance and treasury platforms, Microsoft 365 data and collaboration products, analytics, workflow automation, and other business-critical applications.
This role will connect systems of record, business processes, data, analytics, automation, and AI-enabled capabilities into a secure, scalable, supportable, resilient, and auditable digital ecosystem. The AVP will lead through product, platform, engineering, functional, and technical leaders while partnering closely with Enterprise Solutions Architecture, the enterprise AI Program, Information Security, Information Governance, Audit, Compliance, Finance Transformation, IT Operations and Support, and business application owners.
Responsibilities
- Set and champion the multi-year Enterprise Applications strategy, operating model, investment roadmap, service model, and portfolio priorities in alignment with company growth, enterprise technology strategy, risk appetite, and AI and data objectives.
- Lead and develop a multidisciplinary organization of product owners, functional and technical leaders, developers, administrators, analysts, engineers, and vendor partners; build capacity, succession depth, accountability, and a culture of service, control discipline, and continuous improvement.
- Establish shared governance, decision rights, roadmaps, service expectations, adoption outcomes, data responsibilities, and lifecycle decisions with executive and operational business partners across IT-owned and business-owned applications.
- Partner with Enterprise Solutions Architecture to ensure application designs, integrations, data contracts, identity controls, automation patterns, and AI-enabled use cases align with approved architecture, security, information governance, privacy, resiliency, interoperability, and vendor-portability standards.
- Provide executive product and technology leadership for Salesforce, including product strategy, administration, development, integration, data quality, security, release management, reporting, support, adoption, and relationship intelligence.
- Establish the product vision, governance, and investment priorities for ServiceNow, advancing ITSM maturity, formal Change Management and CAB, service catalog, self-service, knowledge, asset and configuration visibility, analytics, employee experience, Integration Hub, workflow automation, and approved AI use cases.
- Represent Enterprise Applications in enterprise AI governance and delivery; ensure roadmaps, integrations, data readiness, controls, capacity, human oversight, testing, monitoring, cost transparency, and production support enable approved AI agents and automations.
- Serve as executive owner of formal IT Change Management policy, standards, and CAB governance; mature the process as a critical SOX control and hold designated leaders accountable for classification, assessment, testing, approval, scheduling, implementation, validation, documentation, and evidence quality.
- Provide accountable technology leadership for assigned SOX controls, including logical and privileged access, segregation of duties, change management, interface and batch monitoring, configurable controls, production deployments, key reports, certification, testing, and remediation.
- Provide strategic product and service leadership for SharePoint Online, Power BI, Power Automate, Microsoft 365 Copilot administration, and related collaboration, data, reporting, and automation capabilities.
- Establish a scalable low-code and analytics operating model that enables responsible business innovation while controlling platform sprawl, unmanaged automation, duplicated reporting, unsupported solutions, sensitive-data exposure, and key-person dependency.
- Partner with Finance Transformation and finance stakeholders on Yardi, Kyriba, BlackLine, PredictAP, Spreadsheet Server, Workiva, Adaptive Planning, and comparable platforms, establishing clear ownership boundaries for business administration, technical delivery, integration, support, controls, and lifecycle governance.
- Provide technology leadership for Fund and investor-service capabilities, including CRM, reporting, investor data workflows, integrations, and the Juniper Square investor portal.
- Establish comparable governance models with business owners of applications such as Workday and StarCompliance, using executive influence to align platforms with enterprise standards.
- Set standards for integration, release, environment, deployment, observability, reconciliation, incident response, rollback readiness, business continuity, documentation, and operational governance.
- Lead application rationalization and lifecycle governance; direct assessments of business criticality, technical health, controls, data sensitivity, vendor viability, integration dependency, cost, adoption, redundancy, supportability, and disposition options.
- Own annual workforce, sourcing, licensing, and investment planning and lead strategic vendor governance across performance, licensing, renewals, risk, roadmap influence, portability, transition planning, and professional services.
- Establish portfolio performance measures and communicate strategy, delivery, risk, investment needs, control maturity, and tradeoffs to senior leaders, governance committees, business stakeholders, and auditors.
Qualifications
We would expect the successful candidate to have:
- At least ten years of progressive experience implementing, operating, governing, and modernizing enterprise applications across ERP, CRM, ITSM, Microsoft 365, analytics, integration, or workflow automation platforms.
- At least five years of direct experience leading and mentoring multidisciplinary teams of product owners, administrators, developers, analysts, engineers, and external partners.
- Demonstrated success defining and executing enterprise application, platform, product, and operating-model strategies in a complex, regulated, public-company environment.
- Demonstrated experience leading Salesforce product, engineering, administration, integration, data governance, security, release, reporting, support, and adoption functions through accountable teams and partners.
- Demonstrated experience setting ServiceNow strategy and leading ITSM, Change Management and CAB, service catalog, self-service, knowledge, analytics, integration, and AI-enabled service-management capabilities.
- Demonstrated experience leading SharePoint Online, Power BI, Power Automate, Microsoft 365 Copilot administration, and related data, reporting, automation, collaboration, and governance capabilities.
- Strong understanding of enterprise intelligence, AI, agents, automation, knowledge and ontology concepts, and secure integration patterns connecting AI capabilities to systems of record and business workflows.
- Deep knowledge of formal IT Change Management, CAB, release and deployment management, environment governance, incident and problem management, operational resilience, and service-management maturity.
- Working knowledge of SOX IT General Controls and application controls, including access, privileged access, segregation of duties, change management, interfaces, key reports, configurable controls, evidence, testing, and remediation.
- Ability to establish practical decision rights among product ownership, solution architecture, business process ownership, data ownership, control ownership, platform administration, engineering, and operational support.
- Experience governing low-code development, analytics, citizen development, workflow automation, and self-service while enabling responsible innovation.
- Strong strategic planning, portfolio prioritization, financial management, vendor management, negotiation, organizational change, executive communication, talent development, succession planning, and workforce-capacity management skills.
- Ability to lead through influence across business and control functions and translate among business outcomes, technical design, operational readiness, risk, compliance, and financial tradeoffs.
- Bachelor’s degree from a four-year college or university in Computer Science, Information Systems, Business, Engineering, or a related field, or an equivalent combination of education and relevant experience.
Preferred Qualifications
- Experience with Salesforce, ServiceNow, SharePoint Online, Power BI, Power Automate, Microsoft 365 Copilot administration, Yardi, or comparable enterprise platforms.
- Experience supporting finance, treasury, public-company reporting, fund, investor, client-relationship, or commercial real estate processes.
- Experience partnering with Information Security, Information Governance, Internal and External Audit, Compliance, Finance Transformation, enterprise architecture, data, AI, IT Operations, and business leadership.
- Demonstrated ability to think strategically while maintaining disciplined execution, operational accountability, control quality, and measurable business value.
Certifications
- ITIL certification is preferred.
- Salesforce, ServiceNow, Microsoft Power Platform, Microsoft 365, Azure, or comparable platform certifications are preferred.
- PMP, product management, enterprise architecture, audit, risk, or governance certification is a plus.
This position is based at Realty Income’s San Diego headquarters in Del Mar Heights, with in-office collaboration Monday through Thursday and the opportunity to work remotely on Friday.
The stated pay range is $151,097 - $185,470 - $234,945.
#LI-AM #LI-Hybrid
Offers near the high end are uncommon but may be considered for candidates with exceptional experience and skills and are dependent on the facts and circumstances of each case. You may be eligible for an annual discretionary bonus and an annual discretionary stock award, to be discussed during the interview process. An annual pay rate and total compensation package is generally determined by the candidate's experience, knowledge, education, skills, performance, and abilities, as well as internal equity, company performance, and alignment with market data.
We offer a best-in-class benefits package that includes healthcare, dental, and vision insurance for employees and eligible dependents. Our 401(k)-retirement plan has a company match of 50% up to 6% of eligible compensation. Realty Income also offers other wellness, financial, and work/lifestyle-specific benefits, along with a generous PTO accrual; in addition to 12 paid holidays, and paid volunteer time. Realty Income’s purpose is to build enduring relationships and brighter financial futures, and this starts with you!
This role is subject to enhanced compliance and disclosure requirements comparable with those of a regulated financial services organization, including conflict of interest disclosures and personal trading policies.
