Reporting to the VP of Collections, the AVP Collections - Loss Mitigation plans, controls and directs the day-to-day operations of the Collections - Loss Mitigation staff and provides for the contact of members with delinquent loans for the purpose of obtaining delinquent payments, arranging for payment schedule to bring loan current and administering the repossession and foreclosure procedures on delinquent collateralized loans. May prepare detailed reports and present to Executive Leadership and Credit Committees. Assigns charged off loans to collections agencies for appropriate action. Ensures fair and accurate credit reporting as well as providing timely dispute responses. Maintains control over loans assigned for legal collections, ensuring cases are logged, followed up on and costs are maintained within budget. Maintains control over loans in a Bankrupt status. Provides for contact of members with charged off obligations, ensuring maximum recovery dollars are collected for recovery. Prepares all monthly, weekly and daily collection reports. The AVP Collections - Loss Mitigation enhances the department and credit union reputation by accepting ownership through accomplishments and by exploring opportunities to add value. This role also oversees, manages and develops the Collections - Loss Mitigation staff to ensure delivery of quality service supportive of our organizational strategy, attainment of organizational goals and objectives as well as the adherence to credit union policies and procedures. The AVP Collections - Loss Mitigation upholds and models our Member Centric culture and values. The AVP Collections - Loss Mitigation maintains a positive work environment focusing on coaching training, mentoring and motivating staff.
Responsibilities:- Managing a professional collections team while implementing process improvement initiatives in support of Credit Union wide goals and objectives, and acting as the initial escalation point for collection related matters.
- Responsible for monitoring and reporting of collections and Loss Mitigation related activities, conducting monthly quality and production audits for the Loss Mitigation team to enhance service and productivity results while providing oversight to the credit unions collections portfolio.
- Ensures coverage for inbound and outbound calls in a regional call center environment, monitoring call flows and allocating resources properly to ensure service standards are met.
- Responsible for monitoring and managing of performance standards for all employees.
- Ensures service levels are met and the highest level of team member/department productivity is attained.
- Leads, coaches and develops team members to successfully achieve individual goals and support organizational objectives.
- Responsible for timely completion of annual performance goals, conducting training plans for each direct report, administers performance evaluations and recommends appropriate personnel actions.
- Assists in maintaining and developing policies and procedures.
- Ensures compliance with existing policies and procedures.
- Responsible for driving the performance of the Collections Loss Mitigation team to ensure all standards and expectations are met.
- Manage Repossession process within established guidelines and maximizing returns on repossessed & foreclosed assets.
- Assigns accounts to collection agencies, and civil litigation.
- Reviews bankruptcy accounts and monitors reports and agreements.
- Manages the credit report dispute response process to ensure all disputes are responded to within the allotted time frame.
- Supports special projects as necessary.
- Utilizes analytics to forecast recoveries.
- Treats all team members and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner while delivering excellent communications across the organization, both written and verbal.
- Maintains member and other sensitive information with confidentiality.
- Other related duties as assigned.
Minimum Qualifications:- Four years of related experience; or a combination of education, experience and training is required.
- Minimum of 3 years of management experience required.
- Experienced track record of high recoveries to offset gross charge off.
- Managing specialty areas including on legal and bankruptcy.
- Comprehensive collection knowledge of all areas of collection including bankruptcy repossessions, liquidations and foreclosures.
- Knowledge of workforce management administration to coordinate work schedules for staff.
- Comprehensive knowledge of products and services.
- Ability to deal with a constant influx of telephone calls and interruptions.
- Thorough knowledge of applicable law, regulation, compliance practices and Credit Union Procedures including, but not limited to the Fair Debt Collection Practive Act.
- Excellent written and verbal communicator, motivator & negotiator.
- Ability to train and counsel staff to a positive result.
- Technical abilities to build, create and understand results.
- Demonstrated ability to produce results.
- Proficient with computers and computer software applications with advanced proficiency in Microsoft Office (including spreadsheets, word processing and presentation software) and ability to create reports.
- Manage real-time and historical call volumes and reporting to ensure scheduling process to minimize service level impacts and overtime.
- Minimize service level impacts and overtime.
- Able to handle difficult/irate escalated calls.
- Ability to manage effectively through conflict.
- Ability analyze, utilize critical thinking skills and solve problems relative to Collections needs.
- Ability to build effective working relationships, be team oriented and work collaboratively.
- Must be able to coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion.
- Ability to work in a fast paced goal oriented environment.
- Courtesy, tact, and diplomacy are essential elements of the job.
- Work involves much personal contract with others inside and outside of the organization.
- Strong interpersonal and consulting skills.
- Ability to compose, provide and interpret reports either through Excel or Prism.
Preferred Qualifications: - Experience in financial institutions and knowledge of financial services is preferred
- Collection knowledge of all rules & regulations in all areas of collection and loan products including mortgages and negative shares FDCPA etc
Education:- Education equivalence to a 4 year college degree or completion of a specialized course study or trade school or comparable combination of education, experience and training.
Website: Nuvisionfederal.com/careersPay scale by applicable geographic work location:- Alaska:Min $ $91,809.34 - Mid $114,761.67- Max $137,714.01
- Arizona:Min $80,942.11- Mid $101,177.64 - Max $121,413.16
- Florida: Min $79,443.18 - Mid $99,303.98 - Max $119,164.77
- Nevada: Min $82,815.77 - MidMax $124,223.65
- Southern California: Min $91,809.34 - Mid $114,761.67 - Max $137,714.01
- Texas: Min $79,443.18 - Mid $99,303.98- Max $119,164.77
- Washington: Min $94,057.73 - Mid $117,572.16 - Max $141,086.59
- Wyoming: Min $81,316.84 - Mid $101,646.05 - Max $121,975.26
The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
Benefits:- Medical
- Dental
- Vision
- Life Insurance
- Flexible Spending Account
- 401(k) Matching
- Paid Time Off
- Training Provided
- Tuition Reimbursement
