AV Support Specialist

As an Audio Video Specialist, you will be responsible for all Unified Communications and Audio/Video Production and other related work at Bloom Energy. The ideal candidate will be an expert in implementing converged/integrated networked Video Conferencing and Telecommunications solutions necessary to meet the requirements of the organization.  Establishes user-first communications systems by installing, operating, and maintaining video, voice, and data communications network circuits and equipment.  An integral part of the role is regular testing and maintenance of all hardware and equipment in Bloom’s Unified Communications ecosystem.

The ideal candidate will have a strong understanding of and passion for the user experience. Candidate must maintain a professional attitude, be a creative thinker, have strong problem-solving skills and possess good customer service etiquette.  This role requires hands on support for both small and major corporate events (All Hands, Board Meeting, Earnings Call, etc.) 

Responsibilities:

• Expert knowledge of conference room technologies, video conferencing platforms, audio processing, microphones, speakers, cameras, displays, DSPs, control systems, and AV signal flow.
• Previous experience designing AV solutions for corporate meeting rooms, executive spaces, training rooms, event venues, and multi-site enterprise environments.
• Strong vendor management skills and experience working with AV integrators, manufacturers, contractors, architects, and internal delivery teams.
• Ability to create technical documentation, standards, design packages, test plans, and operational support materials.
• Install, operate, and maintain audio, video, and telecommunications systems
• Create user best practices and how to documents
• Hands on experience with Zoom Rooms/Phone, Crestron, Avaya, Extron, Q-SYS, Biamp, Shure, Logitech, Poly, or similar platforms
• Provide executive IT support
• Gather user requirements and work with IT processes to implement new features
• Monitor and test conferencing systems and peripheral equipment and troubleshoot problems
• Cooperate with management to develop staff and improve their skills
• Follow industry’s standards and best practices
• Assist with live web streaming, video conferencing, and video recording
• Troubleshooting A/V equipment when there are technical questions or problems and identifying appropriate solutions. Diagnose and resolve issues during live events, manage live feeds and provide on-site technical assistance
• Troubleshooting prowess under pressure/at a fast pace
• AV digital protocols knowledge/proficiency

Skill Requirements

• Maintain a high level of customer service and professionalism when interacting with executives and staff.
• Ability to handle sensitive information with discretion and maintain confidentiality
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical users
• Experience with live streaming and video conferencing platforms
• Strong problem-solving skills and a proactive approach to troubleshooting
• Proven work experience as an audio, video, and communication technology specialist
• IP Telephony, H.323, SIP
• Must be able to work under pressure
• Team player with customer service orientation
• 7+ years of working experience with Telecommunication equipment
• 7+ years of working experience with audio visual design, AV engineering, collaboration technology, workplace technology, or enterprise IT infrastructure

Education Requirements                       

• Must have high level of customer service and professionalism when interacting with executives and staff. 
• Certification in AV technology such as CTS or equivalent experience
• High School Graduate or GED
• Crestron DMC-D or similar is a nice to have

Additional Requirements

• Willing to work early mornings and/or weekends when needed to support events and India IT team
• Able to travel between facilities in Fremont and San Jose
• Ability to lift 25 lbs. unassisted

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