POSITION SUMMARYThe AV Service Technician will provide service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise. You may be on point for all types of pre-and post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success.
Impyrian looks for core competencies and characteristics of both self-starters balanced with being a team player. You work with integrity with limited direction and supervision and have excellent planning, time management, and communication skills. You are comfortable with proactive communication and providing answers and status updates to the customers' questions before they ask. You are solutions-oriented and have the technical expertise to troubleshoot and diagnose issues and provide recommended solutions and alternatives that meet the customers' needs.
Essential Duties and Responsibilities: - Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
- Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams
- Networking experience with setup and servicing commercial-grade networking devices: Waps, Routers, Wi-Fi bridge, Managed switches, and VLANs
- Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off the shelf technologies as required by scope and design.
- Excellent knowledge of networking addressing schemes and network integration. Experience in IP cameras, IP access control. Must have experience in PTZ camera installation and servicing.
- Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
- Responsible for troubleshooting of mechanical and electrical equipment.
- Work directly with customers to investigate, troubleshoot, and diagnose technical product problems.
- Provide written customer-ready documentation of all analysis performed with root cause/corrective actions identified.
- Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
- Performs other duties as assigned by the supervisor
Required QualificationsEducation and Work Experience: - Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions
- Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
- Technical Degree or equivalent experience
- AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!
- Knowledge of construction documentation and blueprint reading
- Experience working with multiple departments and managing multiple tasks concurrently.
- Working knowledge of Crestron, Extron, and AMX is a plus.
- Driver's license required, safe driving record.
Skills and Competencies:- Technical and customer service oriented with knowledge of electronics.
- Strong verbal and written communication skills
- Capable of frequent interaction with team members, customers, and vendors
- Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment.
- Ability to problem-solve complex installation issues and present solutions for approval.
- Self-starter who takes initiative and requires minimal supervision.
Corporate Values Alignment: - Passionate - Demonstrates a strong enthusiasm for the work, the company and client's mission, and the impact it has on others. Enthusiasm, dedication, team motivation, continuous learning, and ownership.
- Selfless - Demonstrates a willingness to put the needs of others, the team, and the company above personal interest. Helping others, knowledge sharing, teamwork, inclusivity, and humility.
- Trailblazer - Leads the way with a pioneering spirit, setting new standards, and creating paths for others to follow. Leading by example, fostering innovation, mentoring, owning new ventures, and encouraging experimentation.
- Impactful - Strives to make a meaningful and measurable difference that contributes positively to the company, clients, and the community. Focus on results, performance tracking, community contributions, empowerment, and improvement.
- Innovative - Striving to think creatively, improve processes, and bring new ideas to life that drive business and client success. Staying current with industry trends and activities to ensure Impyrian stays ahead of competitors and exceeds client expectations. Proactive idea generation, calculated risk-taking, collaboration, growth mindset, and tech adoption.
Physical Requirements: - Ability to sit for extended periods while working at a desk or workstation.
- Prolonged use of a computer and keyboard, including typing and using a mouse.
- Ability to handle light lifting (up to 20-30 lbs), including office supplies, files, or small equipment.
- Frequent use of manual dexterity for tasks such as writing, filing, and operating office equipment (printers, scanners, etc.).
- Ability to walk or stand occasionally to attend meetings, interact with colleagues, or move around the office.
- Clear vision (with or without corrective lenses) for reading documents, viewing computer screens, and performing detailed tasks.
- Ability to maintain focus and attention to detail throughout a full workday.
- Repetitive motions associated with tasks such as typing, using a mouse, and answering phones.
- Ability to bend or stoop to retrieve files or office supplies from cabinets or storage areas.
- Occasional standing, reaching, or walking to attend meetings or use office equipment in different areas of the office.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation and BenefitsDisclaimer on Compensation RangeThe compensation range listed for this position is provided in accordance with applicable pay transparency laws and reflects the employer's good faith estimate of what we expect to pay for the role at the time of posting. This range does not represent a specific offer and should not be interpreted as a guarantee of compensation.
Actual salary offers may fall outside of the posted range and will depend on a variety of factors, including but not limited to:
- Relevant skills and experience
- Education and certifications
- Market and business needs
- Internal pay equity
- Location and cost of living
We encourage all interested applicants to apply, regardless of whether their desired compensation aligns perfectly with the posted range.
Full time employees are eligible for the following benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Company paid life and disability insurance
- 401k plan including company match
- Paid federal holidays
- Paid Time Off or Vacation/Sick time *depending upon contract
- Parental leave
- Bereavement leave
- Education/Training reimbursement
- Employee Assistance Program
- Other voluntary benefits available
