Full Job Description
Are You Ready for a New Opportunity?
Do you have an automotive technician background and enjoy solving complex vehicle issues? Are you known as the person everyone turns to when a difficult repair needs diagnosing? Are you ready to leave behind flat rate/ turning wrench? If so, we may have the perfect opportunity for you.
MSXI is expanding one of our automotive client programs and is seeking experienced automotive professionals to join our team as a Automotive Technical Consultant
In this role, you will work closely with dealership service departments, providing technical expertise, troubleshooting support, and process improvement recommendations to help ensure vehicles are repaired correctly the first time.
Key Responsibilities
37 Diagnose and resolve complex vehicle technical concerns and escalations.
37 Provide technical assistance both remotely and on-site at dealerships.
37 Serve as a subject matter expert and lead technical discussions.
37 Support recall campaigns and Required Service Updates (RSUs).
37 Conduct dealership consultations regarding repair processes and documentation.
37 Review repair orders and recommend best practices for quality and compliance.
37 Analyze repair trends and identify opportunities to improve first-time fix rates.
37 Collaborate with dealership personnel to improve customer satisfaction and service performance.
37 Document case updates, findings, and recommendations using Microsoft Office tools.
Qualifications
Required
37 High School Diploma or GED.
37 2+ years of automotive repair experience.
37 Automotive dealership experience.
37 Strong diagnostic and troubleshooting skills.
37 Ability to travel locally within an assigned territory.
37 Strong communication and customer service skills.
37 Proficiency with Microsoft Excel, Word, and PowerPoint.
37 Ability to work independently in a fast-paced environment.
Preferred
37 Current or previous ASE Certification.
37 Shop Foreman, Assistant Service Manager, or similar leadership experience.
37 Field service or dealership management experience.
37 Experience analyzing repair data and documenting technical cases.
What We Offer
37 Comprehensive benefits package including:
337 Medical, Dental, and Vision Insurance
337 Prescription Drug Coverage
337 401(k) Savings Plan
337 Health Savings Account (HSA)
337 Disability Insurance
337 Employee Discount Programs
37 Benefits effective the first of the month following 30 days of employment.
37 Monthly vehicle allowance.
37 Paid holidays and vacation time.
37 Hybrid work environment:
337 Approximately 3 days per week at dealerships
337 Approximately 2 days per week working from home
37 Minimal to no weekend work.
37 Opportunity to work with a global leader in the automotive industry.
If you are passionate about automotive technology, enjoy solving difficult vehicle concerns, and are looking for a role that combines technical expertise with a better work-life balance, we'd love to hear from you.
Apply today and help dealerships improve repair quality, customer satisfaction, and operational performance.
Additional Information
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80K to $103K based on current experience.
