Track record of profitable service department management
Strong leadership and communication skills
In-depth knowledge of automotive repair and maintenance
Familiarity with dealership software
Ability to thrive in a fast-paced environment
Effective problem-solving and decision-making capabilities
Responsibilities
Supervise and manage service technicians and support staff
Ensure high customer satisfaction through efficient service
Analyze and control expenses to improve profitability
Develop strategies to boost service department revenue
Review and approve service estimates and invoices
Oversee inventory management and parts ordering
Ensure compliance with safety and environmental regulations
Train and mentor service department employees
Foster a positive work environment and team collaboration
Resolve customer escalations and service-related issues
Stay informed on industry trends for growth opportunities
Benefits
Base salary plus commission structure
Health insurance benefits
401(k) retirement plan
Paid time off and holidays
Employee discounts on vehicles and services
Full Job Description
Job Summary: Mills Auto Group is looking for a Service Manager for Classic Toyota of Henderson who will be responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $90,000 to $150,000 per year, paid semi-monthly.
Compensation & Benefits: - Base salary plus commission structure - Total compensation ranging from $90,000 to $150,000+ per year - Paid semi-monthly - Health insurance benefits - 401(k) retirement plan - Paid time off and holidays - Employee discounts on vehicles and services
Responsibilities: - Manage and supervise a team of service technicians and support staff - Maintain a high level of customer satisfaction by ensuring timely and efficient service - Monitor and improve the department's profitability by analyzing and controlling expenses - Develop and implement strategies to increase service department revenue - Review and approve service estimates and invoices to ensure accuracy and fair pricing - Oversee inventory management and ordering of parts and supplies - Ensure compliance with safety and environmental regulations - Train and mentor service department employees to achieve individual and team goals - Create and maintain a positive work environment and promote teamwork - Handle customer escalations and resolve any service-related issues - Stay updated on industry developments and trends to identify opportunities for growth and improvement
Requirements: - At least 5 years of experience in an automotive service management role - Proven record of success in managing a profitable service department - Excellent leadership, coaching, and communication skills - Strong knowledge of automotive repair and maintenance - Familiarity with dealership software and systems - Ability to work in a fast-paced and dynamic environment - Strong problem-solving and decision-making abilities - High school diploma or equivalent (college degree preferred)
