Automotive Service Manager

Michael Jordan Nissan

$90K — $125K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience as an automotive service manager (5 years preferred)
  • Working knowledge of dealership management software, such as CDK Global
  • Familiarity with OEM standards, repair procedures, and diagnostic tools
  • Preference for ASE certifications or brand-specific Nissan training

Responsibilities

  • Manage daily operations at the service center
  • Develop new strategies for achieving monthly targets
  • Delegate work to technicians and create efficient schedules
  • Ensure compliance with Nissan warranty policies and safety regulations
  • Monitor sales performance and customer satisfaction metrics
  • Track parts and labor sales for revenue growth
  • Resolve customer issues to improve satisfaction

Benefits

  • Health insurance
  • Dental coverage
  • Eye care
  • Life insurance
  • 401(k) plan
  • Employee pricing
Full Job Description
Take the next step in your leadership career and complete impactful work by joining Michael Jordan Nissan as a full-time Automotive Service Manager!

We're looking for a strategic problem-solver who can maintain daily excellence while driving revenue growth for our Durham, NC business. Depending on experience and performance, you can earn $90,000 - $125,000/year.

We also offer generous benefits, such as:
  • Health insurance
  • Dental coverage
  • Eye care
  • Life insurance
  • 401(k) plan
  • Employee pricing

If this sounds like the right position for you, keep reading.

CRITERIA:
  • 2+ years of experience as an automotive service manager (5 years is preferred)
  • Working knowledge of dealership management software, such as CDK Global
  • Familiarity with or ability to learn OEM standards, repair procedures, and diagnostic tools

Preference is given to candidates with ASE certifications or brand-specific Nissan training, but these are not requirements.

YOUR GOALS AS OUR AUTOMOTIVE SERVICE MANAGER:

This role manages the day-to-day operations at our service center and develops effective new strategies for hitting monthly targets. We're looking for a results-focused leader who can ensure short- and long-term excellence while enforcing brand standards. You'll support daily productivity by delegating work to technicians and strategically creating schedules for optimizing shop efficiency. As they work on the vehicles, you'll make sure all activities comply with Nissan warranty policies, dealership safety regulations, and technical training requirements.

One of your core goals is to ensure the department meets sales, performance, and customer satisfaction targets. You'll monitor monthly metrics, track parts and labor sales, and uncover new opportunities for growing revenue. You'll also support customer retention by ensuring high customer service scores and working directly with vehicle owners to resolve any issues or complaints.

Are you excited to build a rewarding career with a team that will value you and appreciate your accomplishments? Reach out today by completing our short initial application!

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