Valid driver's license with a clean driving record
Strong interpersonal and communication skills
Ability to understand and explain vehicle features and benefits
Experience in sales or customer service preferred
Knowledge of federal, state, and local retail automobile sales laws
Commitment to customer satisfaction and relationship building
Willingness to participate in ongoing training and development
Responsibilities
Assist customers in identifying their transportation needs
Greet and offer assistance to customers entering the dealership
Guide customers in selecting vehicles based on their preferences
Explain vehicle performance and optional equipment available
Facilitate test drives and ensure proper identification is obtained
Utilize dealership sales systems for follow-up and customer management
Maintain a high level of professionalism and appearance
Benefits
Comprehensive benefits package including health, dental, vision, and life insurance
401(k) retirement plan
Accrued PTO starting from day one, increasing with tenure
Employee discounts on vehicle purchases
Referral bonus program for bringing in new customers
Full Job Description
SUMMARY
The automobile sales associate sells automobiles by understanding and demonstrating characteristics, capabilities, and features to customer satisfaction, developing customer relationships, qualifying buyers, and closing sales.
BENEFITS
Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
Retirement Plans: 401(k).
PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.
Employee discounts
Referral bonus program
PAY
$44,000-$120,000 per year.
ESSENTIAL DUTIES
Satisfies the transportation needs of vehicle purchasers.
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Explains product performance, application, and benefits.
Describes all optional equipment available for customer purchase.
Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
Utilizes dealership sales control and follow-up system.
Exhibits a high level of commitment to customer satisfaction.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal sales goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
Attends required product and sales training courses as directed by sales manager.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Knows and understands equity and values and can explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Turns in all closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
Writes complete sales orders and processes paperwork in accordance with established dealership practices.
Prepares sold vehicles for customer delivery prior to customer arrival.
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Schedules first service appointment
Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Reviews and analyzes personal performance at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Attends sales meetings.
Maintains professional appearance.
Driving is an essential function of this position. Applicants must possess a valid driver's license and maintain an acceptable driving record consistent with company insurance standards throughout employment.
