High School diploma required; 2-4 year college degree preferred.
Minimum of 3+ years management experience in fleet operations or related field.
Proven ability to build and lead high-performing teams.
Strong financial acumen with experience in budgeting and forecasting.
Excellent analytical and problem-solving skills.
Proactive leader thriving in fast-paced environments.
Strong communication and cross-functional partnership skills.
Responsibilities
Own and optimize the full P&L for fleet services.
Develop and implement operating plans to maximize fleet utilization.
Direct maintenance, repair, and reconditioning activities.
Drive performance against key metrics for operational efficiency.
Lead Service, Damage, Deletions, and Parts functions for vehicle flow.
Forecast and manage financial performance metrics.
Partner cross-functionally to align on business objectives.
Establish accountability through performance reviews and goal setting.
Lead all aspects of the employee lifecycle to build a high-performing culture.
Ensure compliance with safety standards and regulatory requirements.
Identify and implement process improvements for efficiency.
Benefits
Access to Medical, Dental, Vision, Life and Disability insurance.
Eligible for voluntary benefits like Auto and Home Insurance, Pet Insurance, and more.
Contribute up to $270 tax-free for public transportation or parking.
401(k) Retirement Plan with company matched contributions.
Full training to enhance professional skills.
Employee discounts on Avis/Budget car purchases.
Access to an Employee Assistance Program for counseling and legal services.
Full Job Description
Pay: $84,000-$94,000/year
We are seeking an Automotive Service City Manager to lead the overall performance of fleet service operations within the City/District. This role is responsible for driving operational excellence across maintenance, repair, reconditioning, and vehicle flow, including in-fleeting and de-fleeting activities. As the senior leader on-site, you will own financial performance, develop high-performing teams, and ensure fleet readiness to support a safe and reliable customer experience.
What You'll Do:
Own and optimize the full P&L for fleet services within the City/District, including forecasting, budgeting, and managing key financial drivers
Develop, implement, and communicate operating plans to maximize fleet utilization in alignment with company objectives
Direct and oversee all maintenance, repair, and reconditioning activities, as well as in-fleet and de-fleet operations including preparation for sale, auction, or alternative channels
Drive performance against key metrics including technician productivity, percent out of service, overdue idle vehicles, vendor cycle time, days to deletion, and venue quality average grade
Lead and manage Service, Damage, Deletions, and Parts functions to ensure efficient vehicle flow and operational alignment
Forecast and manage financial performance including S&W per day, warranty recovery, repair costs, and overall fleet efficiency
Partner cross-functionally with Fleet, Operations, and other key stakeholders to align on business objectives and drive results
Establish accountability through regular performance reviews, goal setting, and continuous monitoring of KPIs
Lead all aspects of the employee lifecycle including hiring, onboarding, development, coaching, recognition, and performance management to build a high-performing culture
Ensure compliance with all safety standards, company policies, and regulatory requirements
Identify and implement process improvements to enhance efficiency, reduce cycle times, and improve financial outcomes
May require travel between locations based on business needs
Perks You'll Get:
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
What We're Looking For:
High School diploma required; 2-4 year college degree preferred (or equivalent combination of education and experience)
Minimum of 3+ years management experience in fleet operations, rental car, automotive service, or related field
Proven ability to build, lead, and develop high-performing teams
Strong financial acumen with experience managing budgets, forecasting, and driving KPI performance
Excellent analytical, organizational, and problem-solving skills with the ability to translate complex challenges into actionable plans
Proactive, collaborative leader who thrives in a fast-paced, service-driven environment
Strong communication and cross-functional partnership skills
Valid driver's license required
Ability to work flexible schedules, including early mornings, evenings, or weekends based on business needs
This position requires regular, on-site presence and cannot be performed remotely.
