Job Posting:JR102194 Automation and AI Support Analyst (Open)
Department:Enterprise Applications, PM
Position Type:Regular
Open Date:10-20-2026
Close Date:$80,000 - $90,000
Job Description:The AI & Automation Support Analyst will drive and support enterprise-wide automation initiatives. This role will focus on desktop & enterprise automation, AI-driven process improvements, and intelligent automation solutions. The position also serves as a key liaison for transitioning projects from implementation to operational support and provides technical assistance for
both enterprise and niche applications. This is a highly technical and engineering-focused role that supports the university's digital transformation goals.
Responsibilities:AUTOMATION & ENGINEERING
• Design, develop, and implement desktop and intelligent automation solutions using tools such as Power Automate, AI Builder, RPA, and Python.
• Lead application and data integration efforts to streamline workflows and improve operational efficiency.
• Develop and maintain automations for repetitive tasks across university systems.
• Serve as a technical expert in automation frameworks, scripting, and integration protocols (REST, SOAP).
AI & INTELLIGENT AUTOMATION INITIATIVES
• Collaborate with academic and administrative departments to identify opportunities for AI and machine learning integration.
• Implement AI-driven solutions to enhance decision-making, data processing, and user experience.
• Evaluate and integrate emerging technologies to support digital transformation goals.
POST-GO-LIVE TRANSITION & SUPPORT
• Act as the primary liaison between project teams and operational support units.
• Ensure smooth handoff of projects from development to production environments.
• Provide documentation, training, and ongoing support for automated solutions.
APPLICATION & USER SUPPORT
• Provide Tier 2/3 support for enterprise and niche applications, ensuring high availability and performance.
• Collaborate with IT and business units to troubleshoot issues and implement enhancements related to using platforms such as Microsoft SharePoint, Forms, PowerAutomate.
• Maintain compliance with data governance, security, and integration standards.
Minimum Qualifications:- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
- Minimum 4 years of experience in automation engineering, systems integration, or related technical roles.
- Proven experience with desktop automation, AI/ML tools, and enterprise application support.
- Familiarity with Microsoft Power Platform, scripting languages (e.g., Python, PowerShell), and middleware integration tools.
- Experience working on advanced technology projects with a strong engineering focus.
Preferred Qualifications:- Experience in higher education or public sector IT environments.
- Knowledge of student information systems (e.g., PeopleSoft) and learning management systems (e.g., Blackboard).
- Exposure to cloud platforms (e.g., Microsoft Azure) and data analytics tools (e.g., Power BI, SQL Server).
Conditions of Employment:Additional Job Information:Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts
