Paramount Hospitality Management is seeking an experienced
Assistant Director of Housekeeping to lead the department at the
Wyndham I-Drive Avanti Resort, a
652-room, full-service resort with
20,000+ square feet of meeting and event space in the heart of Orlando's tourism and convention district.
Why Join Us?- Competitive salary
- Medical, Dental & Vision benefits
- Paid Time Off
- Recognition programs
- Team Member hotel discounts
You will receive:- On the job training
- Growth Opportunities
- Competitive Pay rates
- Benefits (Medical, Dental and Vision available 1st day after 60)
- Company Paid Life Insurance
- Paid Time Off
- Special Recognition Programs
- Team Member Discounts
What you will bring to the table:- Must have 5+ years' experience in hotel or vacation resort environment as a Housekeeping Manager
- Will possess great communication skills
- Well organized and detail orientated
- Bilingual English / Spanish preferred
What you will be doing:- Assist the Director of Housekeeping to keep all costs at or below our budgeted guidelines (wages, operational supplies etc.)
- Check 40 guest rooms and 3 documented visitations daily to ensure that both Guest Room Attendant (GRA) and Supervisors are consistent in meeting departmental goals and objectives.
- Ensure that all calls received by housekeeping dispatch are being handled in a expedient manner along with the proper follow-up to ensure that guests service levels are achieved.
- Train and supervise all new housekeepers and provide ongoing training to current team
- Monitor housekeepers' performance. Provide organization, instruction, guidance, communication as well as exercise good judgment, while reinforcing high standards.
- Conduct spot checks on housekeepers.
- Conduct final inspection on all deep cleans.
- Help monitor/control linen inventory
- Organize a plan to mitigate linen loss
- Immediately report any maintenance issues or safety hazards to management for immediate attention.
- Create maintenance work orders in our property management system.
- Regular inventory and inspection of unit assets.
- Quick turnover of homes with back-to-back bookings.
- Check for and report damages within units prior to next guest arrival.
- Purchasing replacement items for units and stock replenishment, ensuring adequate stock on hand for high use consumables and high turnover items.
Must Have:- 2-4 years' work experience as Housekeeping Manager in Hotel or Resort environment
- 3 plus years of prior experience in hotel/resort of 500 plus rooms (A MUST)
- 80 % of the time is spent on the floor and around the resort supervising the team's performance
- Demonstrates effective oral and written communication skills
- Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division
- Ability to work on computer systems to include Excel, PPT and Microsoft Word.
- Demonstrated ability to manage conflict / resolution, stress and time management
- Excellent customer service recovery and high sense of urgency
- Must be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing priorities
Paramount Hospitality Management (PHM) offers the most competitive compensation in the industry along with career advancement opportunities and a full-time benefits package including health, dental and vision after 60 days. Employee discount at our hotels and resorts. Paid time off accrual from 1st day on the job, available to use after 90 days. Salary commensurate with experience and ability.
Pay Range: $55,000 - $60,000 per hour
