Hi, we're Oscar. We're hiring an Associate, Service Transformation to join our Concierge Optimization team.
About the role:The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. This role will manage implementation details, analyze performance, coordinate stakeholders, and support smaller member and provider service-optimization initiatives alongside broader transformation work.
You will report into Senior Director Member & Provider Services.
Work Location: This position is based in our New York office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.
Pay Transparency: The base pay for this role is: $96,876.00 - $127,149.75 per year. per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:- Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
- Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.
- Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
- Mentor team members and promotes colleagues' growth.
- Compliance with all applicable laws and regulations.
- Other responsibilities as assigned.
Requirements:- A bachelor's degree or 3+ years commensurate experience
- 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting
- 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
- 2+ years of experience with end-to-end project management
- 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
- 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints
Bonus points:- Bachelor's degree in Engineering, Business Administration, or other related field
- Lean Six Sigma Green Belt certification or higher
This is an authentic Oscar Health job opportunity.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
