3-5+ years in consulting, strategy, operations, or high-growth tech/financial services
Strong analytical skills for complex data analysis and P&L impact
Effective communicator capable of engaging at the executive level
Highly organized with problem-solving and multi-tasking abilities
Comfortable navigating ambiguity and making decisions with limited information
Proven ability to identify risks early and prioritize effectively
Responsibilities
Coordinate daily workstreams, ensuring system accuracy and timely reporting
Support the General Manager with MBR and QBR materials
Develop solutions aligned with partnership unit economics and P&L impact
Analyze partnership data to identify issues and recommend actions
Collaborate with cross-functional teams to advance initiatives
Clearly define problems, propose solutions, and execute swiftly
Create new processes to enhance operational efficiency and commercial results
Benefits
Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including dependent coverage
Access to One Medical and option to enroll in an FSA
20 weeks of paid parental leave for primary caregivers, 8 weeks for all new parents
Access to industry-leading technology to foster innovation and productivity
Full Job Description
Role Summary
As a Associate General Manager, you will serve as the operational and strategic engine behind one of Imprint's key commercial partnerships. You'll sit on one of Imprint's Partner Success Teams, a small cross-functional pod that brings Revenue, Marketing, and Solutions & Delivery together around a shared portfolio of partners. Working alongside your General Manager, you'll help run the program day to day and keep the whole team moving in the same direction.
This is a high-impact individual contributor role at the intersection of business performance, partner relationship management, and cross-functional execution. You'll drive applications and contribution profit, own workstream coordination, and make sure your GM has the support and analytical clarity needed to operate at an executive level. This role calls for someone equally comfortable in the data, in the room with a partner, and in the weeds of process improvement.
What Success Looks Like in the First 90 Days
Developed a deep understanding of the business, including costs, contract unit economics, and the specific metrics that drive your assigned partnership
Provided dedicated support to the General Manager on MBR and QBR materials with clarity and accuracy
Built or improved at least one net-new process that strengthens commercial team operations
Demonstrated clear understanding of the P&L impact of your partnership, with a focus on driving applications and contribution profit
Earned trust as an organized, un-blockable operator who can flag risks, prioritize with urgency, and elevate to executive-level conversations when needed
Responsibilities
Own day-to-day workstream coordination, system accuracy, weekly reporting, and escalation paths for your assigned partnership
Provide analytical and operational support to the General Manager, including preparation of MBR and QBR materials
Develop and drive solutions that account for the specific unit economics of the partnership, with a clear line of sight to P&L impact
Identify issues within partnership data and translate findings into actionable recommendations
Collaborate cross-functionally with Data & Risk, Legal & Compliance, Finance, Engineering & Product, and Marketing to move initiatives forward
Define problems clearly, identify solutions, and execute with urgency in an ambiguous environment
Build net-new processes that improve the operational efficiency and commercial outcomes of the team
Escalate risks proactively and prioritize effectively across competing workstreams
Qualifications
Required
3-5+ years of experience in consulting, strategy, operations, or a high-growth technology or financial services environment
Strong analytical skills with the ability to work through complex data sets, identify root causes, and quantify P&L impact
Clear, direct communicator who can drive conversations and hold the room at the executive level
Highly organized with a demonstrated ability to define problems, structure solutions, and execute across multiple workstreams simultaneously
Comfortable operating in ambiguity and making progress without complete information
Proven track record of flagging risks early and prioritizing with urgency
Nice to Have
Familiarity with partnership or commercial operations in a financial services or payments environment
Experience supporting or working alongside a General Manager or senior business leader
Exposure to unit economics modeling, contribution margin analysis, or P&L management
Perks & Benefits
Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
