This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
The
Associate Director of Provider Account Management is a strategic leader responsible for provider relationship management, network performance, and operational excellence. This role leads a team focused on strengthening partnerships with healthcare providers, improving the provider experience, and driving results related to service quality, provider education, issue resolution, and network effectiveness. The position serves as a key liaison to provider organizations and health system leadership across Medicaid, Medicare, and Commercial business lines.
This position is full-time (40 hours per week), Monday through Friday, with standard business hours of 8:00 AM to 5:00 PM.
Primary Responsibilities:- Lead and develop a high-performing team to deliver quality provider service and advocacy
- Partner cross-functionally with Provider Operations and leadership to drive seamless processes and resolve escalations
- Develop and execute strategies to enhance provider experience, service delivery, and operational performance across markets
- Oversee provider relationships and account performance, ensuring alignment with organizational goals
- Drive resolution of complex, cross-functional issues impacting providers and internal stakeholders
- Own and support issues end to end across the organization, aligning cross-functional partners, driving accountability, and ensuring timely resolution and clear stakeholder communication through closure
- Representing the organization in key provider, advisory, and state-level meetings
- Lead initiatives to improve operational efficiency and implement process improvements
- Create and deliver executive-level presentations and insights to leadership
- Identify and remove barriers to improve regional manager effectiveness and productivity
- Drive provider satisfaction (NPS) improvements through insights, action planning, and follow-through
- Monitor provider feedback and implement solutions to enhance overall experience
- Lead performance management, coaching, and career development for team members
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 8+ years of provider relations and/or network management experience
- 8+ years of experience with Medicare and Medicaid regulations
- 5+ years of experience driving provider satisfaction, provider engagement, operational excellence, and process improvement initiatives
- 5+ years of people leadership experience, including leading and developing high-performing teams
- Experience developing and managing strategic relationships with executive leadership, healthcare providers, health systems, physician groups, hospitals, and cross-functional business partners
- Experience delivering presentations and communicating effectively with diverse audiences, including executive leadership and external stakeholders
- Experience leading initiatives and driving results in a complex, matrixed environment undergoing growth, transformation, or organizational change
- Proficiency with Microsoft Office Suite, including Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft SharePoint, and other business applications
- Willing to travel nationally up to 50% of the time
- Willing to work Pacific Time Zone business hours
- Ability to work full-time (40 hours per week), Monday through Friday, with standard business hours of 8:00 AM to 5:00 PM.
Preferred Qualifications:- Experience working with large provider groups and / or state representative
- Located in CST, MST or PST
- Experience working with or knowledge of Federally Qualified Health Centers (FQHCs)
Telecommuting Requirements:- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:- Demonstrated self-direction, accountability, and ability to effectively manage priorities in a fast-paced environment
- Excellent organizational, planning, and project management skills with the ability to coordinate multiple initiatives simultaneously
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
