Associate Director, Indianapolis

Associate Director, Indianapolis City: Indianapolis Job Description: Job Summary The Associate Director serves as the daily operational manager in directing overall customer service, work assignments, assessing strategies to support student success, and coordinating with the functional units served by the Purdue in Indianapolis One Stop Shop. This role manages a three-person team and is responsible for assessing and enhancing student services to meet customer needs and university priorities; monitoring quality service on a regular basis and employing information gained to implement changes for improvements; assisting in data collection and measuring of established performance measures; employing a comprehensive performance management system, including performance planning, coaching, and reviews. This position works closely with functional offices, including Registrar, Financial Aid, and the Bursar's Office. What We Are Looking For: Education and Experience Qualified candidates will need: - BA/BS degree required. Preferred degree in Higher Education, Management, and Finance. - Minimum six (6) years financial aid, bursar, registrar, or other relevant experience. Skills: - Must possess excellent oral and written communication skills particularly in explaining complex federal, state, and university policies. - Must have excellent presentation skills and embrace a customer service vision. - Must have demonstrated leadership skills, interpersonal skills, team building skills, and the ability to motivate a diverse staff. Preferred: - Supervisory experience . What We Want You To Know : A background check will be required for employment. FLSA: Exempt (Not Eligible for Overtime) Retirement Eligibility: Defined Contribution Waiting Period. Career Stream Management 4 Pay Band S075 Job Code#20002620 Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php Who We Are: You'll have the opportunity to spend your day working with students, one of the most rewarding and energizing aspects of higher education. Combined with exciting initiatives focused on innovation and process improvement, this role offers the chance to make a meaningful difference while growing professionally in a supportive and forward-thinking environment.