Job DescriptionThe
Associate Director, Delivery Excellence Partner supports Customer Agile Team(s) and/or Agile Digital Team(s) in their effort to develop and execute digital/omnichannel strategies across our portfolio of brands to drive greater customer experience, innovation, and business value. This role serves as a future-fit delivery and change-enablement capability for brand and business teams. The role brings together agile optimization, planning excellence, execution orchestration, change enablement, and team performance support.
The Delivery Excellence Partner is an embedded agile coach, strategic partner and change leader who drives execution impact today while building team readiness for the future. Partners with marketing teams to drive "bottoms-up" capability and transformation deployment and sharpen planning, prioritization and teaming through agile principles. This team member will lead adoption of operating model changes so every team member has the mindset, skillset and toolset to thrive in the future state.
Primary Responsibilities:- Drive team-level planning and delivery outcomes through agile practices (backlog prioritization, release planning, OKR coaching, and TBR accountability) connecting day-to-day execution support to delivery progress to broader team goals.
- Lead day-to-day transformation pull-through at the team level, coaching teams through operating model changes and tailoring interventions to assess readiness, address adoption barriers, and accelerate adoption across business and CEI functions.
- Embed new capabilities into the team's workflow and champion marketer upskilling to build the mindset, skillset and toolset each team member needs to thrive in the future operating model.
- Monitor team-level adoption metrics with the transformation team, translating signals into actionable insights that inform coaching priorities and risk mitigation
- Partner closely with Marketing Product Owners to strengthen team progress, prioritization, accountability, and delivery against business outcomes.
- Partner with Business Engagement Teams to translate enterprise capabilities and transformation priorities into practical, team-level activation plans tailored to business and brand needs.
- Coordinate cross-squad dependencies and track transformation adoption at the team level, proactively managing sequencing, hand-offs, and risks across the governance model.
The Delivery Excellence Partner (DEP) will collaborate closely with Delivery Excellence Chapter Leads, Transformation Leads, Business Engagement Teams, Marketing Product Owners (MPOs), Architects, and CDLs to drive delivery excellence, enable capability adoption, manage change, and support successful business outcomes, while ensuring alignment on transformation priorities, capability rollout sequencing, adoption readiness, and escalation of delivery risks.
Education Minimum Requirement:- Bachelor's Degree required
Required Skills and Competencies:- 5+ years of experience in agile delivery or transformation execution roles, ideally with exposure to marketing, brand, or commercial environments.
- Demonstrated experience embedding in cross-functional squads and facilitating teams through delivery against outcome-based goals.
- Strong change orientation with hands-on understanding of how transformation lands at the team level and effective coaching through new ways of working.
- Analytical orientation with the ability to interpret delivery metrics and team-health signals, translating them into actionable coaching and escalation priorities.
- Strong communication and interpersonal skills to build trusted partnerships across marketing, transformation, and change stakeholders.
- Demonstrated ability to build team capability over time-not just deliver today's work but develop the practices and habits that sustain performance.
Preferred Experience and Skills:- Commercial sales, promotions or marketing experience.
- Scrum certified and/or experience in a Scrum Master or Agile methodology (i.e., understanding of scrum principles, practices, and theory).
- Strong understanding or experience with change management.
- Experience leading a large field or HQ change initiative.
- Project Management experience and/or certifications.
- Strong understanding of the end-to-end marketing process.
- Ability to navigate ambiguity and support others through mentoring.
- Understanding of compliance concepts and application.
Position Location:
This role has a Hybrid working arrangement, with 3 days per week in the Upper Gwynedd office.Required Skills: Accountability, Accountability, Adaptability, Agile Principles, Brand Management, Building High Performance Team, Business Transformation, Change Management, Coaching, Content Creation, Creativity, Cross-Functional Leadership, Customer Insights, Delivery Coordination, Digital Consumer Engagement, Digital Marketing, Governance Framework, Governance Risk, Marketing, Marketing Management, Marketing Operations, Marketing Processes, Marketing Strategies, Market Research, Market Segmentation {+ 10 more}
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
Employee Status: Regular
Relocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:Hybrid
Shift:Valid Driving License:Hazardous Material(s):Job Posting End Date:11/19/2026
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