Associate Director, Commercial Quality Operations

The Opportunity

The Associate Director, Commercial Quality Operations provides leadership and oversight of commercial quality activities supporting Galderma's U.S. Prescription (Rx), Over-the-Counter (OTC), and Cosmetics portfolios. This role is accountable for product disposition and release governance, distribution quality oversight, inventory disposition decisions, quality review of commercial product release activities, supply chain quality support, product quality investigations, and commercial quality operations. The Associate Director leads a team responsible for product release activities and serves as the primary Quality business partner for Supply Chain, Distribution Centers, Commercial Operations, and External Manufacturing partners to ensure product quality, regulatory compliance, business continuity, patient safety, and consumer safety.

Key Responsibilities

Commercial Product Disposition & Release (35%)

• Own the U.S. commercial product disposition and release process.
• Ensure compliant release of Rx, OTC, and Cosmetics products.
• Review and approve escalated product disposition decisions.
• Establish release procedures, controls, and performance metrics.
• Provide quality leadership during supply interruptions and product quality events.
• Drive continuous improvement of release cycle times and release processes.

Distribution & Supply Chain Quality (25%)

• Provide quality oversight for distribution center activities.
• Oversee quality hold, shipping quarantine, and inventory segregation programs.
• Provide leadership during temperature excursion investigations and transportation quality events.
• Support product storage, handling, transportation, and distribution quality programs.
• Partner with Supply Chain to minimize quality-related supply disruptions.

Commercial Quality Operations (20%)

• Lead commercial quality support for product launches, supply chain changes, and commercialization initiatives.
• Support market actions, recalls, withdrawals, and field actions.
• Evaluate commercial quality risks and escalation events.
• Ensure appropriate quality review of product complaints and market quality events.

Leadership & Team Development (10%)

• Directly manage Commercial Quality Operations personnel.
• Establish goals and performance expectations.
• Develop talent and succession plans.
• Foster a culture of accountability and quality excellence.

Continuous Improvement (10%)

• Drive quality improvement initiatives.
• Develop quality metrics and operational performance indicators.
• Partner with Global Quality and U.S. Quality Leadership on business process improvements.

Qualifications

Required

• Bachelor's Degree in Life Sciences, Pharmacy, Chemistry, Biology, Engineering, or related scientific discipline.
• Minimum 10 years of progressive Quality experience within pharmaceutical, OTC, cosmetic, medical device, or consumer healthcare industries.
• Minimum 3 years of leadership experience.
• Experience with product disposition, batch release, commercial quality operations, or supply chain quality oversight.
• Experience supporting external manufacturing environments.
• An equivalent combination of education, training, and relevant experience may be considered in lieu of the stated educational requirements

Preferred

• Advanced degree.
• Experience supporting Rx, OTC, and Cosmetics portfolios.
• Experience with Veeva, JD Eduards/SAP, and enterprise quality systems.

Physical Requirements and Work Environment

This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Compensation

The target base salary range for this role is $156,000-$187,200 per year. This range reflects the anticipated compensation for the role. Where pay falls withing the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate's qualifications and the totality of relevant factors.

In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team