Associate Director, Clinical Client Services

Judi Health

$160K — $190K *
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • PharmD degree from an accredited institution.
  • Active pharmacist license or ability to obtain/maintain licensure.
  • 6+ years of experience in PBM, managed care, or health plan environments.
  • Demonstrated leadership experience in clinical project management or team oversight.
  • Strong expertise in formulary management and specialty pharmacy processes.
  • Proficient in translating clinical data into strategic recommendations.
  • Excellent communication and relationship management skills.
  • Ability to thrive in a fast-paced, cross-functional setting.

Responsibilities

  • Lead and develop a team of Clinical Account Consultants.
  • Guide clinical analyses and client interactions.
  • Support team onboarding and performance management.
  • Oversee development of clinical recommendations on formulary and utilization management.
  • Serve as an escalation point for complex client clinical inquiries.
  • Collaborate with teams to facilitate execution of clinical initiatives.
  • Identify process improvement opportunities within Clinical Client Management.

Benefits

  • Hybrid work arrangement for local candidates in NYC, Denver, or Charlotte.
  • Involvement in innovative clinical strategy development.
  • Access to professional growth through team leadership roles.
  • Opportunity to impact client outcomes through clinical consulting.
Full Job Description

Location: Hybrid (Local to NYC, Denver, or Charlotte area)

Position Responsibilities:

Team Leadership & Development
  • Lead, coach, and develop a team of Clinical Account Consultants.
  • Provide guidance and oversight on clinical analyses, recommendations, presentations, and client interactions.
  • Support onboarding, training, performance management, and workload prioritization across the team.
  • Promote consistency in clinical consulting approaches, tools, and deliverables.

Clinical Strategy & Client Support
  • Oversee development of clinical recommendations related to formulary management, utilization management, specialty pharmacy, and pharmacy trend opportunities.
  • Serve as a senior resource and escalation point for complex clinical questions and client situations.
  • Partner with Account Executives and Sales to support strategic client planning, reviews, renewals, finalist presentations, and key client discussions.
  • Ensure client-facing clinical content is accurate, strategic, and aligned with organizational standards.

Operational Execution & Continuous Improvement
  • Collaborate with operations, analytics, product, implementation, and account teams to ensure successful execution of clinical initiatives.
  • Support implementation activities, disruption reviews, and post-go-live evaluations.
  • Identify opportunities to improve processes, scalability, quality, and consistency across the Clinical Client Management function.
  • Assist in developing standardized tools, templates, and best practices.


Required Qualifications:
  • PharmD degree from an accredited institution.
  • Active pharmacist license, or ability to obtain/maintain licensure as required.
  • 6+ years of experience in PBM, managed care, or health plan environments.
  • Demonstrated experience leading projects, mentoring others, or managing clinical teams.
  • Strong knowledge of formulary management, utilization management, specialty pharmacy, and pharmacy trend analysis.
  • Experience translating complex clinical and claims data into actionable recommendations.
  • Strong communication, presentation, and relationship management skills.
  • Ability to work effectively in a fast-paced, cross-functional environment.
  • Ability to travel up to 25%.


Preferred Qualifications
  • Experience managing client-facing clinical teams within the PBM industry.
  • Experience supporting complex or large-market clients.
  • Experience developing clinical consulting standards, tools, or best practices.
  • Experience working in a highly collaborative, matrixed environment.


New York, NY Salary Range

$160,000-$190,000 USD

Denver, CO Salary Range

$160,000-$190,000 USD

Charlotte, NC Salary Range

$160,000-$190,000 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Similar Jobs

More Jobs at Judi Health

More Pharmaceuticals & Biotech Jobs

Find similar Associate Director, Clinical Client Services jobs: