Associate Director, Clinical Client Services

Judi Health

$160K — $190K *
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • PharmD degree from an accredited institution.
  • Active pharmacist license or ability to obtain/maintain licensure.
  • 6+ years of experience in PBM, managed care, or health plan environments.
  • Demonstrated leadership experience in clinical project management or team oversight.
  • Strong expertise in formulary management and specialty pharmacy processes.
  • Proficient in translating clinical data into strategic recommendations.
  • Excellent communication and relationship management skills.
  • Ability to thrive in a fast-paced, cross-functional setting.

Responsibilities

  • Lead and develop a team of Clinical Account Consultants.
  • Guide clinical analyses and client interactions.
  • Support team onboarding and performance management.
  • Oversee development of clinical recommendations on formulary and utilization management.
  • Serve as an escalation point for complex client clinical inquiries.
  • Collaborate with teams to facilitate execution of clinical initiatives.
  • Identify process improvement opportunities within Clinical Client Management.

Benefits

  • Hybrid work arrangement for local candidates in NYC, Denver, or Charlotte.
  • Involvement in innovative clinical strategy development.
  • Access to professional growth through team leadership roles.
  • Opportunity to impact client outcomes through clinical consulting.
Full Job Description

Location: Hybrid (Local to NYC, Denver, or Charlotte area)

Position Responsibilities:

Team Leadership & Development
  • Lead, coach, and develop a team of Clinical Account Consultants.
  • Provide guidance and oversight on clinical analyses, recommendations, presentations, and client interactions.
  • Support onboarding, training, performance management, and workload prioritization across the team.
  • Promote consistency in clinical consulting approaches, tools, and deliverables.

Clinical Strategy & Client Support
  • Oversee development of clinical recommendations related to formulary management, utilization management, specialty pharmacy, and pharmacy trend opportunities.
  • Serve as a senior resource and escalation point for complex clinical questions and client situations.
  • Partner with Account Executives and Sales to support strategic client planning, reviews, renewals, finalist presentations, and key client discussions.
  • Ensure client-facing clinical content is accurate, strategic, and aligned with organizational standards.

Operational Execution & Continuous Improvement
  • Collaborate with operations, analytics, product, implementation, and account teams to ensure successful execution of clinical initiatives.
  • Support implementation activities, disruption reviews, and post-go-live evaluations.
  • Identify opportunities to improve processes, scalability, quality, and consistency across the Clinical Client Management function.
  • Assist in developing standardized tools, templates, and best practices.


Required Qualifications:
  • PharmD degree from an accredited institution.
  • Active pharmacist license, or ability to obtain/maintain licensure as required.
  • 6+ years of experience in PBM, managed care, or health plan environments.
  • Demonstrated experience leading projects, mentoring others, or managing clinical teams.
  • Strong knowledge of formulary management, utilization management, specialty pharmacy, and pharmacy trend analysis.
  • Experience translating complex clinical and claims data into actionable recommendations.
  • Strong communication, presentation, and relationship management skills.
  • Ability to work effectively in a fast-paced, cross-functional environment.
  • Ability to travel up to 25%.


Preferred Qualifications
  • Experience managing client-facing clinical teams within the PBM industry.
  • Experience supporting complex or large-market clients.
  • Experience developing clinical consulting standards, tools, or best practices.
  • Experience working in a highly collaborative, matrixed environment.


New York, NY Salary Range

$160,000-$190,000 USD

Denver, CO Salary Range

$160,000-$190,000 USD

Charlotte, NC Salary Range

$160,000-$190,000 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

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