Assistive Technology Specialist

Job Title: Assistive Technology Specialist

Job Code: ITS129

Location: Washington, DC

Reports to: Program Manager

FLSA Status: Exempt

Supervisory: No supervisory/management authority

Prepared Date: 10/22/2026

Position Summary:

The Assistive Technology Specialist provides technical expertise, research, evaluation, demonstration, and coordination support for assistive technology used by Department employees with disabilities. The position provides assistive technology support in coordination with the Office of Accessibility and Accommodations (OAA) Accessibility Division (AD), the Disability and Reasonable Accommodations Division (DRAD), and other Department stakeholders to identify, evaluate, and support assistive technology solutions that meet individual workplace access needs.   Research available technologies, evaluates potential solutions, provides technical guidance and demonstrations, supports users in evaluating assistive technology, and coordinates established Department processes necessary for technology review, approval, procurement, deployment, and lifecycle management. The position also supports the operation of the Department’s Access Center, including maintaining assistive technology equipment, conducting demonstrations and tours, supporting training activities, and maintaining awareness of emerging assistive technologies.   The Assistive Technology Specialist serves in a technical and advisory capacity and does not determine eligibility for reasonable accommodation, select or approve accommodation on behalf of the Department, approve technologies for Department use, authorize procurement, or obligate Government funds. These authorities remain with authorized Government officials.

Compensation & Benefits:

Starting Salary Range for Assistive Technology Specialist: $129,000 – $131,000

Benefits That Set Us Apart

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

Highlights include:

• Up to a 6% 401(k) company match to help you build long-term financial security

• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most

• Medical, dental, and vision insurance, plus prescription drug coverage

• Basic life and AD&D insurance, with supplemental life options

• Short-term and long-term disability coverage

• Paid holidays

• Employee Assistance Program (EAP)

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

• Professional development, training, and certification support

• Voluntary benefits including accident, critical illness, and identity theft protection

Because taking care of our employees isn’t just a promise, it’s part of who we are.

Benefits are subject to change and eligibility requirements apply.

Essential Functions, Duties & Responsibilities:

Includes the following:

• Provide assistive technology consultation and technical support for reasonable accommodation cases referred to by authorized Department personnel.

• Meet with employees to understand and document accessibility barriers, functional requirements, current technology use, and potential assistive technology needs after confirmation by authorized Government personnel that the employee has been approved to receive accommodation services.

• Research and evaluate potential assistive technology solutions based on documented functional requirements and provide technical findings, options, and recommendations to appropriate Department personnel for consideration.

• Present and demonstrate potential assistive technology solutions to employees and facilitate hands-on evaluation of products, software, and equipment when appropriate.

• Conduct workshops, product demonstrations, and comparative evaluations to assist employees and Department personnel in evaluating potential assistive technology solutions.

• Prepare product and technical information necessary to support Government procurement of approved assistive technology, including product descriptions, model numbers, product links, shipping information, applicable technical approval information, and other required supporting documentation.

• Support established procurement processes by preparing and tracking required documentation and coordinating with authorized Government procurement personnel.

• Track assistive technology cases through established processes and maintain appropriate documentation regarding evaluation, approved solutions, procurement status, delivery, property documentation, and administrative case completion.

• Coordinate completion of required equipment receipt and property documentation, obtain and maintain required acknowledgment documentation, update case records, and complete administrative case actions in accordance with established Government procedures.

• Protect medical, disability-related, personally identifiable, and other sensitive information encountered in the performance of assistive technology and reasonable accommodation support activities and handle such information in accordance with applicable Department policies, procedures, and information-handling requirements.

• Research assistive technology products, software, hardware, peripherals, and emerging technologies to maintain current knowledge of available solutions and their potential application within Department environments.

• Monitor assistive technology software licensing periods and provide advance notification to appropriate Government personnel regarding upcoming expiration or renewal requirements.

• Conduct market research and communicate with vendors, as authorized, to obtain licensing, pricing, technical, product availability, and other information for Government consideration.

• Monitor the currency and availability of commonly used assistive technology equipment and software, including whether products remain commercially available and whether applicable Department technical approvals remain current.

• Research Department technology catalogs and established technical review systems to identify product approval status, expiration information, and potential alternatives.

• Prepare technical documentation necessary to support submission or resubmission of assistive technology products and software through established Department technology review processes.

• Maintain and track assistive technology equipment and demonstration resources within the Access Center in accordance with Department property accountability procedures; conduct routine equipment checks; and report equipment requiring repair, replacement, updating, or further evaluation to appropriate Government personnel.

• Support the operation of the Access Center as a Department resource for employees, supervisors, managers, information technology personnel, and other stakeholders seeking information about assistive technology and workplace accessibility.

• Conduct Access Center tours, demonstrations, informational sessions, and other outreach activities for Department audiences using Government-approved materials and talking points.

• Demonstrate assistive technology hardware and software available within the Access Center and explain its functionality, potential workplace applications, and accessibility features to technical and on-technical audiences.

• Support Department training activities involving assistive technology, including demonstrations, hands-on instruction, and established courses or educational programs coordinated by the Accessibility Division.

• Provide technical guidance and assistance to Department information technology personnel involved in implementing and troubleshooting Government-approved assistive technology domestically and overseas, and coordinate with appropriate Department personnel at overseas posts when assistive technology must be deployed, configured, supported, replaced, or otherwise maintained at an overseas location.

• Assist in developing, maintaining, and updating Standard Operating Procedures (SOPs), technical reference materials, product lists, training materials, and other documentation related to assistive technology and Access Center operations.

• Maintain awareness of emerging assistive technology trends, products, software, accessibility features, and industry developments and provide research, technical information, and potential solutions to the Accessibility Division for Government consideration.

• Coordinate with the Accessibility Division, DRAD, Department information technology personnel, procurement personnel, security personnel, vendors, and other appropriate stakeholders to facilitate implementation of Government-approved assistive technology solutions.

• Provide technical troubleshooting and user support for assistive technology hardware and software within the scope of the position and coordinate issues requiring additional Department technical support with appropriate Government personnel.

• Perform assistive technology activities in accordance with established Department policies, procedures, technical standards, and Government direction provided through authorized contract channels.

• Perform other job-related duties as assigned.

Supervisory Responsibilities:

No supervisory/management authority

Basic Qualifications:

Training & Development:

• Bachelor’s degree in assistive technology, accessibility, information technology, rehabilitation technology, disability services, or a r