Summary

The Assistant Manager - Vehicle Processing Operations is responsible for the overall success of an assigned customer operation within a high-volume vehicle processing environment. This position leads daily processing activities, ensures production targets are achieved, manages aging inventory, and reduces vehicle dwell through proactive coordination across processing, accessory installation, body shop, mechanical, quality, and support functions.

The Assistant Manager serves as a primary operational contact for the customer, ensuring strong communication, customer satisfaction, and alignment with changing priorities and requirements. Although assigned to a specific customer operation, this position may rotate among customers or operational areas based on business needs.

Responsibilities

Oversee day to day operation of general operations administration functions and personnel in the office. Generate analysis and reporting tools for port operation. Represent Port Operation in all company IT initiatives.

Carrying out computer program operations, data validation, data entry and reconciliation by comparing different database systems. To handle complex inquiries from customer and coordinate activities with operation by engaged in computer programs, VELES, SAP, ACES, GPQMS, AMOS

Day to day operation of ALL programs and equipment, including scanner. To assist operation obtaining data and/ or information from products such as scanner and/or programs; provide reports and administrative support.

Address all customer service related issues in a timely manner by proactively investigating the issue and responding accordingly; engage face-to-face meetings with customers for the provision of one-to-one service and develop and complaints and feedback to customers.

Manages security department, managers trucker vehiecle out-gate, condinates with Naval Base security and stevedor companies for vessels discharge.

Develops, implements, and monitors pertinent programs and processes to reduce systems issues and downtime; monitors the timely keying of warranty claims and maximizes the profitability of the Operations Administration Department.

Develops and implements department training programs designed to instruct employees in general customer service and warranty practices plus specific instruction with regard to the importance of IT support; provides training for new employees.

Monitors expenditures so as to not exceed approved budget.

Plans, implements, communicate, and monitor policies and procedures in compliance with company rules and regulations.

Audits various program elements for effectiveness; schedules and performs customer service audits; identifies issues and develops corrective action plans.

Maintains thorough knowledge of IT requirements and trends; distributes and/or posts new or revised standards that affect the company.

Generate reports on a monthly and daily basis to ensure operational efficiency.

Maintains records for statistical measurement and conformance to standard practices. Prepares and maintains required Production reports.

Evaluates proposed data processing projects to assess adequacy of existing hardware, and recommends necessary changes or modifications

Other duties as assigned

Compensation

$87,000 - $100,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)

Skills

• Strong knowledge of high-volume vehicle processing, production planning, workflow management, and work-in-process control.
• Ability to lead daily operations and consistently achieve safety, quality, production, dwell, and customer-service objectives.
• Ability to analyze vehicle aging and develop effective recovery plans for units exceeding established dwell targets.
• Strong understanding of complex accessory installation, including heavy port-installed options and related parts, labor, and quality requirements.
• Ability to coordinate effectively across processing, body shop, mechanical, parts, warranty, quality, yard, and transportation functions.
• Strong leadership skills, including employee direction, coaching, performance management, accountability, and team development.
• Proficiency with ERP systems, transportation management systems, vehicle-processing or workflow systems, Microsoft Excel, and the full Microsoft Office suite.
• Advanced proficiency with Microsoft Excel, including reporting, data analysis, pivot tables, and performance tracking.

Benefits:

• Medical, Dental, and Vision Insurance
• 100% Company Paid Employee Life Insurance & Short-Term Disability
• 14 paid Company Holidays
• 401K w/ GENEROUS Match
• Eligible Tuition Reimbursement
• Eligible for Auto Allowance of $450 per Month
• Eligible for Wellness Reimbursement of up to $50.00 Per Month
• Eligible to Receive Referral Bonuses
• Eligible for Discretionary Bonus Annually
• Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!!

Education & Experience

• High School Diploma/G.E.D. Required
• Must hold a valid State Issued Driver's License Required
• 5-8 years of Operations, Manufacturing, light industrial, warehousing
• CPR Certified Preferred

Physical Requirements

• Constant use of hands for repetitive grasping, manipulation, holding scanner, typing on computer
• Will be operating heavy machinery such as manual pallet jack
• Will be operating desk machines such as computer, copier, scanner, printer
• Lift and carry up to 25 lbs. occasionally
• Stand, walk, bend, stoop, reach over shoulder, pull, push 5+ hours per day
• Drive, climb, kneel, squat 1-3 hours per day
• Crouch 3-5 hours per day

Working and Environmental Conditions

This position works in a plant manufacturing/warehouse setting.

• Exposure to outdoor weather conditions
• Exposure to vehicle fumes and exhaust
• The position is based in a plant manufacturing/warehousing environment at Port Hueneme, CA

The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.