Customers Bank

Assistant Director, Business Resilience

Customers Bank • $100K — $150K *
New York, NY 10025In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field such as computer science or risk management.
  • 3+ years in operational business resilience or crisis management, preferably in finance.
  • Proficiency in disaster recovery and business continuity planning.
  • Experience with business impact analysis and continuity exercises.
  • Strong organizational and project management skills.

Responsibilities

  • Support the business continuity program in line with best practices.
  • Conduct risk assessments and collaborate to document critical functions.
  • Execute strategies for business operation recovery during disasters.
  • Assist in crisis management preparation and incident response efforts.
  • Create and manage Business Continuity Plans using tracking tools.
  • Develop procedures for business continuity and educate stakeholders.
  • Facilitate training and testing of stability plans through exercises.

Benefits

  • Professional development opportunities including training and certifications.
  • Collaborative work environment with cross-departmental coordination.
  • Participation in industry conferences and meetings for knowledge enhancement.
  • Support for ongoing education regarding advancements in business continuity technology.
Full Job Description
Salary range: An annual salary range of $100,000 - $150,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

What You'll Do:
  • Support the bank's business continuity program in alignment with banking industry best practices, helping to maintain the framework and methodology used to complete, update, validate, and correct continuity plans. Stay current on industry best practices and standards and recommend improvements to the program.
  • Help identify key components that serve as the basis for continuity plans and programs. Assist in conducting Risk Assessments, Business Impact Analyses, and other Business Continuity activities. Partner with Information Technology Services and business stakeholders to document critical functions and how they will be supported during a disruption, including recommended RTO & RPO targets.
  • Help execute effective Business Continuity strategies that support the recovery of Customers Bank's critical business operations in the event of a disaster.
  • Support Emergency Management with preparation for crisis and support crisis management program efforts, assisting with incident triage and serving as a member of the incident response team throughout the incident or crisis management lifecycle.
  • Create, maintain, monitor, and validate Business Continuity Plans within the business continuity tracking tool; coordinate with business units on the writing and upkeep of Business Continuity Plans across the bank.
  • Help develop procedures regarding business continuity, disaster recovery, and emergency protocol for areas of the bank, and support stakeholder education on Business Continuity and Incident Response.
  • Support the program for training, communication, testing, and exercising of plans, using a building block approach to build staff knowledge and confidence. Assist with the continuous and regular validation and testing of documented Business Continuity plans, and help create scenarios to re-establish operations from various types of business disruptions.
  • Support internal and external coordination with key partners across business units, helping ensure plans are updated and available to management teams in the event of a disruption.
  • Attend professional meetings and participate in training or other educational offerings to update professional knowledge regarding new developments and technologies related to disaster recovery and business continuity.
  • Assist in conducting table-top exercises and crisis simulation events to help ensure plans are functional and capable of restoring key business operations.


What Do You Need?
  • Bachelor's degree in computer science, information technology cyber security, risk management, communications, criminal justice or similar work experience in a related field.
  • 3+ years of operational business resilience, continuity, or crisis management experience, ideally within the financial industry.
  • Ability to work with business unit leaders and support senior management in seeking buy-in for changes in procedures related to continuity in the event of disruption.
  • Ability to work with bank business units to help develop plans and procedures that support a coordinated response in the event of an occurrence.
  • Working knowledge of disaster recovery and business continuity planning, information technology, business disruption, and business operations best practices, principles, and strategies.
  • Familiarity with developing and maintaining business continuity plans, conducting business impact analysis, and organizing business continuity exercises, with a desire to build deeper expertise over time.
  • Solid project management and organizational capabilities.
  • Demonstrated facilitation and collaboration skills.
  • Ability to communicate and interface with diverse groups (both internal and external); strong interpersonal and communication skills.
  • Detail oriented with strong problem-solving and analytical abilities.
  • Ability to identify potential impacts of business risk and manage those risks effectively.
  • Ability to plan and execute multiple projects simultaneously meeting established deadlines and overall project objectives.
  • Excellent written and oral communication skills.
  • Interest in or exposure to collaborating with Security teams on ISO-27001 or SOC-2 Type II attestations is a plus.


Technology Skills:
  • Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.
  • Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.


About Customers Bank

Customers Bank is a full-service bank that provides a range of financial products and services to individuals, businesses, and institutions. The bank offers checking and savings accounts, loans, mortgages, credit cards, and wealth management services, among others. Customers Bank operates through a network of branches and ATMs in several states, including Pennsylvania, New York, New Jersey, Rhode Island, Massachusetts, New Hampshire, and Illinois. The bank is known for its innovative digital banking solutions, such as its mobile app and online banking platform, which allow customers to manage their accounts and transactions from anywhere, anytime.
Learn more about Customers Bank
Size
1,200 employees
Industry
Finance & Insurance
* Ladders Estimates

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