Role Overview

A brand ambassador to reflect brand image to boutique clients. Attain desired results through proactive and effective use of resources, retail and CRM tools. Prepare business analysis and action plans to achieve sales targets. Assist the boutique manager in his/her role and the Boutique's day-to-day operations.

Responsibilities

Sales

• Meet personal budgets in accordance with brand retail strategy
• Achieve Boutiques KPIs defined by Boutique Manager and/Retail Director
• Regularly analyze and support business opportunities, confirmed sales with Boutique Manager, to further refine future sales projections
• Leading sales team of building action plans to achieve Boutique's targets through elevated Boutique client experiences, sales presentations and maintaining long-term returning client relationships
• Supporting Boutique Manager in exceeding boutique budgets in accordance with brand retail strategy
• Leading sales team/ support the Boutique Manager with implementing HQ commercial guidelines
• Support the preparation and delivery of monthly boutique meetings and follow-up actions
• Analyze each boutique visit with concerned sales member and build action plan for possible conversion/retention

Team Management

• Act as manager-on-duty when the boutique manager is absent
• Identify and share with the Boutique Manager the training needs of boutique members
• Ensure monthly staff programs are planned and communicated to Boutique Manager
• Responsible for supporting the Boutique Manager in integrating and training new and existing team members
• Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc.)

Store Operations Management

• Lead and adhering all Richemont and Brand audit, regulations and policies
• Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control
• Actively ensuring all measures to avoid stock discrepancies at all times
• Supporting and leading in all monthly reporting required
• Supporting and leading on maintenance of Boutique, front and back of house

Customer Experience & CRM Related Activities

• Support and ensure the boutique team confidently delivers Lange selling ceremony
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Ensure accurate and genuine relationship building with customers.

Qualifications

• Possess 'can do' attitude and understanding for Luxury retail sales floor operations
• Bachelor's Degree
• 5+ years of prior working experience in Luxury retail management, and Boutique operations with direct reports
• Exhibits critical thinking skills and is strong in solution oriented
• Demonstrates initiative, is conscientious and provides complete follow through on all aspects of responsibility
• Must be flexible to change and adaptiveness in work responsibilities
• Availability and flexibility to work: days, nights, weekends, holidays, store openings, and closings, to meet the needs of the business. As well flexible to travel locally and internationally to support other Boutiques and events when needed
• Strong verbal, written and organizational skills
• Having a 'team player' spirit and the ability to work well within a group/team dynamic
• Proficiency with MS Office software required - possess expertise in Excel. Proficiency with SAP preferred
• Secondary language is a plus
• Assist with special projects as needed. - Able to lift up to 40lbs

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $80000 - $90000

Salary will be determined based on relevant skills and experience.