Asset Servicing Associate DirectorAs an Asset Servicing Analyst within DTCC's Asset Servicing Operations organization, you will support the operational activities that enable securities to become eligible for DTCC services and receive ongoing servicing throughout the security lifecycle. The Asset Servicing analyst role is responsible for supporting the processing of DTC-eligible securities and the corporate action events associated with those securities, helping to facilitate the efficient movement of information, cash, and securities across the marketplace.
The Asset Servicing role supports specialized operational functions across Underwriting and Corporate Actions. Underwriting serves as the entry point for securities to become eligible for DTCC services, while Corporate Actions supports the servicing of income, distribution, and reorganization events throughout the lifecycle of those securities. Depending on the functional area, responsibilities may include supporting security eligibility activities, Principal & Income processing, Stock Dividends, International Dividend Services, Mandatory Reorganizations, Voluntary Reorganizations, and other asset servicing functions.
As a leader within Asset Servicing Operations, the Associate Director is responsible for driving operational performance, risk management, service delivery, and talent development. This role partners closely with internal and external stakeholders to support the successful execution of operational priorities, business initiatives, and organizational objectives.
Your Primary Responsibilities - Manage the day-to-day execution of operational activities across underwriting, corporate actions, and other asset servicing functions.
- Lead and develop a team of professionals by establishing clear expectations, providing coaching, delivering constructive feedback, and supporting career development.
- Monitor team performance against established service commitments, quality standards, operational controls, and departmental objectives.
- Ensure operational activities are completed in accordance with documented procedures, risk management practices, and control requirements.
- Support the timely resolution of complex operational issues, exceptions, and escalations while ensuring appropriate stakeholder communication.
- Review operational trends, workflow volumes, exception activity, and performance results to identify risks and improvement opportunities.
- Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
- Partner with internal and external stakeholders to support issue resolution, service delivery, and execution of business priorities.
- Participate in projects, testing activities, system enhancements, procedural changes, and process improvement initiatives impacting the department.
- Support the implementation of risk mitigation activities, control enhancements, audit actions, and compliance requirements.
- Utilize operational metrics and data to monitor performance, identify trends, and support informed decision-making.
- Promote employee engagement and support an inclusive environment where employees are developed, recognized, and empowered to succeed.
NOTE: The Primary Responsibilities of this role are not limited to the details above.Qualifications - Minimum 8 years of experience in Asset Servicing, Corporate Actions, Securities Operations, Custody and Clearing Operations, Capital Markets Operations, Financial Services Operations, or a related field.
- Minimum 1-3 years of people leadership, supervisory, team lead, or coaching experience.
- Demonstrated experience managing operational processes, risk controls, service-level commitments, and operational quality.
- Bachelor's degree preferred or equivalent experience.
Talents Needed for Success - Build trusted relationships and collaborate effectively across teams and stakeholder groups.
- Communicate clearly, confidently, and professionally with employees, peers, leadership, and business partners.
- Foster a culture in which accountability, honesty, and transparency are expected.
- Support employee growth through coaching, feedback, development, and recognition.
- Demonstrate sound judgment and balanced decision-making when addressing operational issues and business challenges.
- Promote an inclusive environment where individuals are respected, valued, and empowered to contribute.
- Encourage adaptability and help team members successfully navigate change.
- Use data and operational insights to identify opportunities for improvement and support informed decision-making.
- Demonstrate data fluency and the practical use of AI-enabled productivity tools to synthesize information, generate insights, and improve execution quality.
- Drive a culture of continuous improvement, operational excellence, and risk awareness.
- Maintain resilience, professionalism, and composure in a dynamic operational environment.
- Proactively seek feedback and continuously develop leadership effectiveness.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
About the TeamEnterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.
These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.
