Position SummaryDrives a Customer First culture within a full-service district with ability to grow and retain business, talent and financial outcomes. Responsible for the growth and profitability of the district by driving service revenue and sale partnerships for local and national accounts within their region. Average annual revenue of 5.5 million with an expected margin target of 45%.
Models STERIS values and demonstrates ability to drive innovative thinking and continuous improvement. Acts as a talent champion in attracting, developing and engaging teams to build customer trust, achieve financial and operational targets while effectively navigating change. Works cross- functionally with IPT, Surgical, Life Sciences, Mobile SPD, IMS and Consumable business to help drive cohesive customer solutions and support company growth. Ensures compliance with safety protocols and anticipates & manages risk. Effectively deploys STERIS resources in the best interests of our Customers, employees and shareholders.
This role will service and provide support to Customers in greater Denver.
This is a safety sensitive position.
What you'll do as an Area Service ManagerCustomer Focus (50%):- You will assume primary ownership for Customer Satisfaction, retention and revenue attainment for your district.
- You'll build strong Customer relationships and represent Service in critical Customer meetings, sales opportunities, and escalate issue resolution that requires leadership intervention. Act as a model for these skill for your team.
- Develop high performing partnership with STERIS sales/service teams to provide cohesive service solutions and maximize the STERIS "Share of Wallet" for local and national accounts within area of responsibility.
- You'll model and own development of "Customer First" program outcomes and design district-specific Customer engagement initiatives locally.
- You will be responsible for implementing protocols and procedures, ensuring cost effective delivery of service quality.
- Implements coordinated strategies with internal partners to align customer needs and business strategy with the right resources and the right time, and prepare for future work (skills, experience).
- Own talent/resource forecasting and management to ensure Customer business expectations and financial objectives are met.
Growth & Continuous Improvement (50%):- Deliver targeted financial performance for the territory including full profit and loss responsibility and risk management for all territory related activity.
- You will partner with business unit controller and AVP to develop associated costs, forecasted revenue and projected top/bottom line for territory. This will include inventory, employee and operational expenses, as well as costs/impacts of new programs and Customer/corporate/compliance requirements. This could include safety, training, monitoring and managing employee performance to develop a high-performance teams.
- You'll ensure training and coaching are provided to meet Customer needs, as well as provide regular employee feedback, coaching and timely performance discussions.
- Act as a liaison between company and the field to be a conduit for positive and constructive feedback, enhance employee engagement and retention.
- You will consistently set expectations of performance for territory, which includes frequent communication of milestones regulatory.
- Analyze and forecast labor and skill requirements in alignment with Customer, budget objectives, ROI of alternative resources/methods to meet Customer, as well as operational and talent needs.
- You will assume responsibility for understanding risk, compliance, safety, and audit requirements within STERIS and where required by Customer agreements. Enforce standards, codes and procedures (Fleet, Maintenance, Workplace safety) and ensure STERIS is represented in safe professional manner at Customer sites.
The Experience, Skills and Abilities Needed- Bachelor's degree required and 6 years of experience, including 2 years leading teams. In lieu of degree, must have high school diploma or GED and 14 years relevant work experience including relevant leadership experience, military experience and leadership.
- Must have experience in resource planning, managing employee performance, and basic P&L/budget reporting.
- Must have valid driver's license.
Preferred- Experience managing virtually, leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership in comparable industry
- 4 + years of field service leadership roles
- Continuous Improvement training or proven results
- Strong business acumen, and related experience in managing budget/cost planning and managing performance processes
What STERIS OffersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
Here is a brief overview of what we offer:
- Market Competitive Pay
- Extensive Paid Time Off and (9) added holidays
- Excellent Healthcare, Dental and Vision Benefits
- Long/ Short Term Disability Coverage
- 401(K) with company match
- Maternity and Paternal Leave
- Additional add-on benefits/ discounts for programs, such as Pet Insurance
- Tuition Reimbursement and continued education programs
- Excellent opportunities for advancement and stable long-term career
Pay range for this opportunity is $107,525.00 - $139,150.00. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
