Full Job Description
In the role of Area Professional Services Manager, you'll be a key leader in our thriving Area operation, providing leadership and mentoring across our organization for technical delivery, quality, and workforce development with emphasis on development of cross sector and area wide services. We'll count on you to:
• Serve as a champion for BGX opportunities and work with Business Group Managers to identify, pursue, and book BGX projects
• Manage and provide leadership to assigned business class leaders, including the cross-sector leaders, and their teams
• Work with Business Group managers to drive business and staff growth for assigned cross sectors and business classes across and within area business groups
• Improve coordination and consistency across business groups
• Lead and monitor development and training of assigned staff in technical and business competencies
• Oversee workload balancing and ensure qualified staffing of project teams of assigned staff across business groups
• Work with Business Group Professional Service Leads and assist them to:
• Promote technical excellence across project delivery
• Lead QA/QC programs and continuous improvement efforts
• Support reviews, risk mitigation, and workload balancing of projects
• Build staff capability through mentoring, training, and development
• Monitor activities for continuous improvement including development and use of technical standards, procedures, best practices, and lessons learned
• Lead and participate in project reviews and support project teams with management of risks
• Oversee technical and digital delivery evolution, in collaboration with subject matter experts
• Support communication and coordination within all business groups
• Support area business groups related to hiring and retaining key staff and subject matter experts
• Work with Area Manager and Business Group Managers to streamline and coordinate business processes consistent with Area, corporate policy, and MOA
• Collaborate with Area operations, market sectors, business groups, business classes, and project delivery leaders
• Participate in Area strategic planning and plan implementation
• Perform other duties as needed
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Qualifications
Required Qualifications
• Bachelors degree in a related field
• A minimum 15 years' of experience
• Maintains professional or engineering registration and has extensive related technical expertise
• Experienced in management and development of diverse teams
• Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts
• Committed to quality, improvement and HDR values
• An attitude and commitment to being an active participant of our employee-owned culture is a must