4+ years of experience in Senior Housing management, regional experience preferred
Familiarity with customer relations management software (e.g., reps/matrix care, Salesforce, Sherpa)
Willingness to travel up to 90% of the time
Advanced proficiency in MS Office and office technology
Understanding of budgeting and occupancy forecasting
Strong organizational and time management skills
Excellent communication and presentation abilities
Responsibilities
Support the Regional Vice President in community operations and adherence to budget
Schedule and participate in weekly sales calls to drive occupancy
Engage in semi-annual marketing planning and goal setting
Participate in daily huddles and monthly management meetings
Produce monthly community performance reports
Communicate regularly with RVP and community teams
Promote positive team member relations and ensure robust hiring initiatives
Benefits
Comprehensive training and development opportunities
Supportive team environment
Opportunities for career advancement
Flexible work arrangements
Health and wellness programs
Full Job Description
Responsibilities:
Supports the Regional Vice President (RVP) in all operating components of communities. Adherence to budget, occupancy, team member and customer satisfaction, quality and regulatory compliance, and implementation and utilization of all Age Well signature programs. Responsible for training and motivating personnel in order to balance staffing strength with profitability and growth.
Schedules and participates in weekly sales calls with RVP to review productivity reports and key sales indicators and drive occupancy for communities not on budget
Participates in the semi-annual marketing planning meetings including reviews of previous period activities and planning for the next 6 - 8 months including goal setting
Participate in daily huddle calls, weekly management calls and monthly management meetings
Participate in discussion of performance, both financial and sales, to goal and budget for each managed community
Produces monthly reports for communities, as determined
Follows all Company Traditions consistently
Utilizes and updates SmartSheet checklists pertinent for each community for site visits and start up or transition items
Communicates regularly with RVP and Age Well management team, as well as community teams
Follows, interprets and enforces corporate personnel policies
Assists with family questions and concerns in resolving issues and explains related company actions and decisions
Works with team to gather bids for renovation needs or other capital expenditures of the community and gains appropriate support for renovations
Promotes and maintains pro-active, positive team member relations
Ensures all company initiatives for hiring and retention are in place and robustly implemented
Communicates clearly and responsively on issues arising in communities to decision makers who are outside of the community and follows up timely to minimize impact of issues
Use tactful, appropriate communication in sensitive and emotional situations
Promotes positive public relations with residents, family members, and guests
Use appropriate workplace behavior and adheres to dress code at all times
Assures residents' safety
Adheres to the company Vision, Values, and Mission statements
Is knowledgeable of resident rights and promotes an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment
Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including using appropriate judgment
Reports complaints, problems and concerns regarding co-workers, management or residents in accordance with company policy
As this job description is not intended to be all-inclusive, the team member will be expected to perform other duties as assigned
Qualifications:
Bachelor's Degree preferred
Minimum 4 years' experience with running a successful Senior Housing community or region, with regional experience preferred
Knowledge of customer relations management programs such as reps/matrix care, salesforce, Sherpa
Must be available to travel up to 90% of the time
Advanced knowledge of office technology including MS Office
Understanding of budgeting process including expense and occupancy forecasting
Strong organization and time management skills
Attention to detail and ability to multi-task
Strong communication and presentation skills
Team-oriented; willingness to pitch in and help out
Self-motivated; takes initiative
Good judgment; ability to prioritize and work independently
Strong analytical, numerical and reasoning abilities
Must be capable of performing the Essential Functions of this job, with or without reasonable accommodation
Well-developed interpersonal skills; ability to get along with diverse personalities; tactful, mature
Ability to establish credibility and be decisive but able to recognize and support the organization's preferences and priorities
