3-5 years of business management experience required.
College degree preferred or equivalent experience.
Strong communication skills with both staff and doctors.
Attention to detail is a must.
Ability to leverage analytics for process improvement and strategic planning.
Willingness to travel 60%-70% of the time.
Responsibilities
Lead a team of Practice Managers to ensure smooth daily operations.
Communicate company objectives clearly to practice leaders via various channels.
Supervise and support practice teams in meeting HR standards.
Implement accountability measures based on KPI performance.
Collaborate with the VP of Clinical Operations to set and maintain KPIs.
Enhance customer experience by overseeing engagement strategies in practices.
Conduct regular training and compliance inspections across clinics.
Benefits
Flexible schedule to accommodate travel demands.
Opportunity for professional development through ongoing training.
Engagement with a leading organization in the dental services field.
Access to innovative tools and technologies for operations management.
Supportive work environment focused on quality patient care.
Full Job Description
Rock Dental Brands, a leader in the DSO industry has an amazing opportunity for a highly motivated, confident and experienced managerial leader to join us as an Orthodontic Regional Operations Manager. You will lead a team of Practice Managers through daily operations and ensuring KPI's are being met.
The Regional Operations Manager will be responsible for the overall performance and managing all operational aspects of the clinics assigned. The Regional Operations Manager's (ROM) first priority is to ensure the Practice Managers (PM) are providing the best quality care for our patients. The Area Manager will travel to each clinic, hire, train, and develop staff.
Job Duties Include:
Operational Duties
Responsible for consistently and effectively communicating the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, phone and email communications.
Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.
Supervise Team Leaders
Monitoring of KPIs
Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs.
Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units.
Manage clinics to operate within a budget set forth in communicated KPIs.
Customer Experience
Ensure that all practice managers, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience.
Responsible for setting and managing stores measurable results related to customer service, as well as having regular conversations with teams regarding customer service.
Training & Development
Responsible for conducting training on a consistent basis in each practice regarding all relevant related to human resources, compliance, and technical training.
Responsible for conducting regular inspections.
Qualifications:
3 - 5 years business management experience.
College degree preferred or equivalent experience.
Strong Communication Skills with both staff and doctors.
Attention to Detail.
Ability to apply analytics results to process improvement and strategic thinking.
Able to travel 60% - 70% of the time if needed.
Essential Job Functions:
Specific Requirements:
Travel will be required frequently in order to maintain appropriate relationships.
Use of Google at work and any other tools required by your direct manager.
Dress requires a minimum of scrubs (or business casual) when visiting practice locations, and business casual for meetings when acting as a representative of the practices or overall business.
