POSITION PURPOSEThe Applications Engineer is responsible for providing timely and knowledgeable technical solutions as well as accurate and profitable product customization quotes to BAC Representatives to enhance their ability to sell BAC products.
PRINCIPAL ACCOUNTABILITIES- Provide BAC Representatives with equipment selections, competitive product strategy, and systems knowledge
- Provide technical applications support and customization quotes to BAC Representatives worldwide through oral and written communication in a timely and accurate fashion
- Assist Warranty Services in troubleshooting problems with installed equipment
- Interact with all departments at BAC (Marketing, Customer Service, Manufacturing, Engineering, Warranty Services, Sales, Credit) to support quotations and orders
- Organize data and tools to improve the Product Applications process - Work with Engineering and Customer Service to improve order flow and processing of product customizations
NATURE AND SCOPEReporting to the Manager, Applications, the Applications Engineer provides technical applications support and customized quotes to BAC Representatives worldwide through oral and written communication, in a timely and accurate fashion. This position will have interaction with all levels of Corporate Headquarters and the North American manufacturing plants.
KNOWLEDGE & SKILLS- Bachelor of Science Degree in Engineering. Preferably with a focus in heavy industry (e.g., metals, chemical production/processing, oil & gas)
- Strong mechanical and technical aptitude in order to develop an in-depth knowledge of BAC's extensive product offering
- Requires excellent written communication and phone skills, flexibility in handling a wide range of tasks, attention to detail, and effective interpersonal and presentation skills
- Proficient in the use of office software programs including Word, Excel, PowerPoint, Access. Experience with SAP is preferred.
- Strong team player orientation required to provide customer satisfaction in a dynamic environment, with a customer-focused (internal and external), "can-do", professional demeanor, and sense of urgency
- Ability to resolve complex problems accurately and in a timely manner
WORKING CONDITIONS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing this job, the employee is regularly required to stand and walk up to 20% of the time. This position requires occasional lifting up to 30 pounds and travel both domestic and internationally up to 10% of the time.
BAC Hiring Compensation Range $63,500 - $108,800
BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at www.Baltimoreaircoil.com.
BAC Employees are eligible to participate in an annual bonus incentive program.
