Bachelor's degree in Engineering; 5+ years in applications engineering, project management, or proposal writing in custom automation or engineered solutions.
In-depth knowledge of automation systems in the Medical & Life Sciences sectors.
Proven track record managing complex technical projects from concept to delivery.
Proficiency in SolidWorks 3D Solid Modeling and capital equipment cost estimation.
Experience managing pre- and post-sale customer relationships, including change orders, scope tracking, and MBR/QBR delivery.
Technical Consultation: Provide expert-level support for complex customer challenges; develop innovative concepts to meet technical and commercial requirements.
Proposal Development: Lead creation of ROM, Budgetary, and Firm Fixed Price proposals with detailed technical concepts, cost estimates, and risk assessments. Manage PandaDoc changes and meet SLA/TAT requirements.
Sales Collaboration: Partner with sales to identify and qualify opportunities; attend customer meetings to gather requirements and assess project fit.
Customer Engagement: Present solutions to customers, highlight Ascential's value propositions, and manage feedback.
Cross-functional Coordination: Collaborate with engineering and manufacturing to ensure proposal feasibility; liaise between internal technical teams and customers.
Mentorship: Guide junior applications engineers and ensure consistency in work quality.
Client Experience Management (CXM)
Pre-Sale
Generate and manage proposals from scope definition through delivery.
Provide technical support including customer and internal site visits.
Ensure a clear, well-defined scope of work with every proposal.
Act as gatekeeper for internal Ascential staff client engagements.
Post-Sale
Lead MBRs, QBRs, status updates, and milestone check-ins.
Manage change orders-issue PD notices and confirm PO receipt.
Escalate project issues to internal teams; ensure timely resolution.
Work alongside project execution teams for on-time, on-budget delivery.
Conduct 30- and 90-day post-delivery check-ins (service, OEE, new work).
Track scope changes and ensure proper revenue capture.
Prospect for expansion opportunities within assigned accounts.
Essential Qualifications
Bachelor's degree in Engineering; 5+ years in applications engineering, project management, or proposal writing in custom automation or engineered solutions.
In-depth knowledge of automation systems in the Medical & Life Sciences sectors.
Proven track record managing complex technical projects from concept to delivery.
Proficiency in SolidWorks 3D Solid Modeling and capital equipment cost estimation.
Experience managing pre- and post-sale customer relationships, including change orders, scope tracking, and MBR/QBR delivery.
Proficiency in Microsoft Office Suite and PandaDoc or equivalent platforms.
Skills & Other Requirements
Exceptional interpersonal and communication skills; ability to present technical information to both customers and internal teams.
Excellent problem-solving, analytical, and negotiation skills.
Strong organizational and time management abilities.
Leadership qualities with experience mentoring junior staff.
Willingness to travel up to 25% (primarily air travel).
