Job DescriptionThe Impact you will have in this role:The Associate Director, AI Enablement & Automation leads the use of AI and automation across client onboarding and provisioning for DTCC's Client Interfaces (CI) platform. The role sits in the CI End-to-End (E2E) Delivery Squad, the single front door for onboarding and changes across CDTS, MCD, MQ, Kafka, SFTP/Files, API, SWIFT and FIX.
The leader turns manual, team-by-team provisioning into a standardized, automation-ready process. They apply AI to the squad's own work: intake, planning, status reporting and knowledge sharing. They partner with capability and automation teams, who own building platform automation.
Your Primary Responsibilities: - Manage and direct deep analysis to identify potential failure points and implement controls to mitigate future failures
- Manage and direct analysis of multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences
- Ensure reviews of runbooks with stakeholders are executed according to stated policy requirements
- Collaborate with Client Facing teams to provide answers to application issues
- Validate accuracy and timeliness of responses to requests for information
- Coordinate the execution of Disaster Recovery scripts being implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
- Assign team members to participate in internal reviews and validations of support and Non-Functional Requirements during the development phase of an application
- Schedule and track all cert renewals/service account password changes
- Participate and approve "Permit to Operate" of new products/applications
- Serve as point of contact for critical issues and escalate to appropriate teams as necessary while providing updates to management
- Support an environment to ensure employees understand how their efforts contribute to overall business strategy
- Manage the day-to-day activities of the team and specific deliverables, across multiple locations
- Support the coaching, mentoring and development of team members
- Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
Qualifications: - Minimum of 8 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success: - AI / GenAI: Python, LLMs, Agentic AI, LangChain, LangGraph, RAG, MCP, Prompt Engineering, Function Calling
- Agent Engineering: Multi-Agent Systems, Agent Orchestration, Stateful Workflows, Human-in-the-loop, AI Guardrails
- AI Evaluation & Quality: LLM-as-a-Judge, Agent Evaluation, AI Evaluation Frameworks, AI Reliability, Automated Testing, Static Code Analysis
- Backend & Integration: FastAPI, REST APIs, Microservices, API Integration, Distributed Systems
- Cloud & DevOps: AWS, AWS Fargate, CI/CD, Git
- Data & AI Tools: FAISS, Vector Databases, Ollama, GitHub Copilot
- AI Operations & Automation: AI Observability, Workflow Automation, Process Automation
- Highlights the expected benefits of new actions and strategies to help others overcome fears of change.
- Fosters a culture where honesty and transparency are expected.
- Proactively seeks feedback from others on his/her own performance.
- Ensures that regular feedback is given in a constructive and behaviorally oriented manner.
- Supports an environment where individuals are respected for their contributions.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
About the TeamServes as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.
