Role SummaryThe Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk, and the wider IT group.
Responsibilities- Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
- Support business users offering second- and third-line support
- Create and deploy PowerShell scripts providing a range of business functions
- Manage new system analysis and implementation
- Provide incident management per ITIL standards
- Liaison between technology department and business groups to communicate system changes
- Manage process and trading system documentation; produce and regularly maintain to a high standard
- Ensure active tasks retain focus through workflow and prioritisation awareness
- Manage vendor system upgrades and implementation
- Manage exchange relationships and project manage mandatory upgrades
- Manage technical client on-boarding
- Complete exchange reporting and compliance audits
- Provide consultative sales support
- Manage client technical requirements within Marex technology department
- Complete monthly transactional and volume reporting across all systems
- Ensuring compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges
- Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
- At all times complying with Marex's Code of Conduct
- To ensure that you are fully aware of and adhere to internal policies that relate to you, your role, or any other activities for which you have any level of responsibility
- To report any breaches of policy to Compliance and/ or your supervisor as required.
- To escalate risk events immediately
- To provide input to risk management processes, as required
The Company may require you to carry out other duties from time to time.Competences, Skills and ExperienceCompetencies- A collaborative team player, approachable, self-efficient and influences a positive work environmen
- Demonstrates curiositu
- Resilient in a challenging, fast-paced environment
- Excels at building relationships, networking and influencing other
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Skills and Experience- Bachelor's degree in a relevant field preferred.
- Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
- Experience gained in a financial services background, ideally bankin
- Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this
- Must be able to work under demanding conditions with a calm demeanou
- Ability to work as part of a team in an environment with changing expectation
- Proven ability to show a proactiveness in picking up issues and improving existing processe
- Process-driven and systematic mindse
- Experience with ITIL and change management processe
- Excellent documentation, communication, and organizational skill
- Ability to build strong relationships with Application Development teams and business sponsor
- General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trad
- Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
- Knowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Fidessa
- Ability to work shifts patterns (if required)
- Knowledge of Fix Messaging protocol, including support experience
- Knowledge of market connectivity protocols for key global derivative, commodity, cash, and equity markets
- Experience in technical onboarding of new APIs and systems
- Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
- Knowledge and expertise in high frequency trading platforms
- Excellent verbal and written communication skills
