Req ID: 391852
We are currently seeking a Application Management Senior Specialist to join our team in North Liberty, Indiana (US-IN), United States (US).
This role entails providing moderate complex analysis, functional support, and maintenance of application software solutions, including interfaces, system integrations, and reporting, while fostering strong user client relationships to support business needs. Responsibilities include troubleshooting and resolving moderately complex application functionality issues, engaging technical staff or vendors as necessary, and conducting in-depth research to address customer concerns. The position requires analyzing business process issues, recreating problems, executing test scenarios, and implementing solutions, with escalation and major incident validation when needed. As a Subject Matter Expert (SME) for specific modules or applications, this role also guides less experienced team members, performs system builds, profile maintenance, and functionality testing, and documents essential updates for disaster recovery plans, business continuity, and other critical documentation.
Required Qualifications- 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
- 4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
- 4+ yeras of Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
- 4+ yeras of Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
- 4+ yeras of Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
- 4+ yeras of Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
- 4+ yeras of Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
- 4+ yeras of Familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms.
- 4+ yeras of Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.
Preferred Qualifications- Direct hands-on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments.
- Experience with Tecsys Itopia low-code capabilities and additional Tecsys modules such as TMS, Delivery Management, TecsysIQ/analytics, or Order Management where deployed.
- Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations.
- Experience supporting upgrades, enhancement releases, go-lives, cutovers, and hypercare periods.
